Remodeling Project Consultant (Sales)

Lars Remodeling and Design•San Diego, CA

1d•Onsite

About The Position

The position of Project Consultant (PC) will be responsible for engaging, assessing, and procuring new clients through self-promotion and/or generation of leads. The PC position will meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process. They will provide the highest level of customer service through weekly updates to our clients throughout the design-build process. The PC is the direct conduit between the homeowner and the Lars team and is eligible for incentive bonuses. This role involves significant sales responsibilities, aiming to sell 2.5 million dollars annually (initial year) and 3 million thereafter, with targets for converting design consultations into agreements and agreements into contracts. The consultant will cultivate leads, provide in-home consultations, establish rapport, discuss project timeframes and costs, and educate clients on design services and finance options. They will also manage the design team, review designs and estimates, document changes, and maintain client relationships throughout the project production. Administrative duties include managing client follow-ups through Builder Trend, contributing to the team's design portfolio, identifying process improvements, attending workshops, reporting to the Director of Sales, and participating in marketing and training programs.

Requirements

High School Diploma or GED
CA Driver's License
Experience in customer service
Experience in home sales of residential remodeling
Ability to follow policies and procedures as established in the Company's Employee Handbook
Ability to contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management
Have a good understanding of basic design principles
Understand and develop architectural and construction details
Must exhibit a high level of confidentiality
Excellent interpersonal skills
Exceptional customer service skills
Ability to balance multiple projects
Excellent written and oral communication skills
Be fluent in the English language
Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines
Have the ability to visualize concepts and explain them to others
Maintain regular and punctual attendance
Must be able to work and complete difficult tasks under no supervision
Be a team player
High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint
Working knowledge of all standard office equipment
Working knowledge of software including but not limited to Adobe Photoshop, PDF – Xchange for PDF creation, Builder Trend, and Hubspot

Nice To Haves

Experience at cost estimating
Experience in construction and project management

Responsibilities

Engage, assess, and procure new clients through self-promotion and/or generation of leads
Meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process
Provide the highest level of customer service through weekly updates to our clients throughout the design-build process
Sell 2.5 million dollars annually (initial year), 3 million (thereafter)
Effectively convert at least 20% of design consultations into design agreements
Effectively convert at least 80% of design agreements into contracts
Cultivate and self-generate leads and sales for Lars Remodeling & Design
Provide in-home consultations with prospective clients to obtain a design agreement
Establish rapport and obtain customer appointments in-home and at Lars Remodeling & Design for various meetings and reviews
Discuss and provide accurate time frames relating to design, permitting, and building of projects
Discuss and provide accurate cost ranges directly relating to the client's project(s)
Educate potential clients on the design services provided by Lars Remodeling & Design
Educate potential clients on all company-sponsored finance options available
Communicate effectively to ensure a clear understanding of individual client's goals, expectations, design possibilities, and costs
Communicate to your team the ideas, goals, budget and time-frame of new design clients
Properly document existing home building and finishes
Manage the design team throughout the design and estimating process
Review designs, estimate, and scope of work to effectively communicate to the team and our clients in the design review process
Update, document, and provide any/all changes resulting from conversations, within 48 hours
Review design with the homeowner for the team to properly update plans, pricing, and scope of work
Properly document and contract clients using Lars Home Improvement Agreement
Accurately define realistic start date and completion date
Provide and explain detailed payment schedule
Provide and explain lead and asbestos documentation
Provide and explain notice of cancellation
Clearly explain provided detailed scope of work outlining the work to be performed with client and obtain approval
Maintain relationship and communication throughout the production of the project
Participate in field measures at the client's home working alongside the Lars Remodeling & Design team
Walk with trades and vendors during or after the design phase to get accurate quotes and costs
Engage with trades and vendors to network and grow a referral base
Upgrade knowledge on current design and color trends to create fashionable design solutions
Participate at home shows as needed
Manage, document, and follow up with all potential clients by calling, in-person communication and email through Builder Trend (BT)
Contribute in development and on-going upkeep of team's design portfolio
Assist in identifying inefficiencies or areas of improvement and create documentation and processes
Attend Educate Before You Renovate workshops with the ability to perform presentations while being knowledgeable on all topics discussed
Report updates to the Director of Sales (DOS) on a regular basis at weekly sales meetings
Maintain involvement as required in all company-sponsored marketing and training programs