Remittance Processing Specialist III- Equipment Operator - 2nd Shift
About The Position
The Processing Specialist III position handles the most complex customers with minimal supervision. The focus of the position is to perform the day-to-day function of highly complex client processing. Handles highly complex customers with unique, specific and/or challenging processing requirements. Performs lookups and additional research on rejected payments and paperwork. Higher level decision making on transactions. Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met. Communicates with all areas of Operations throughout the shift to assure deadlines are met. Customer contact to resolve issues and processes. Processes work accurately and maintains performance output in accordance with department and client standards. Demonstrates a high-level knowledge of specific client requirements. Assists with Training & Controls for Quality Assurance.
Requirements
- High School Diploma or equivalent
- 1 year experience in document processing
- Good hand/eye coordination
- Demonstrated capability to be extremely detail oriented and quality conscious
- Comfortable working with tight and floating deadlines
- Clear, direct communication skills
- Comfortable working in a fast-paced, deadline-oriented environment
- Flexible schedule, including weekends, holidays, overtime and/or off shifts
- Team player with good interpersonal skills
- Ability to work well independently and with others
- Ability to adapt to change and learn new processes as the business evolves
- Must meet the Deluxe established standard minimums for productivity and accuracy
- Must be 18 years of age or older
Nice To Haves
- 2 years of document processing
Responsibilities
- Perform the day-to-day function of highly complex client processing.
- Handle highly complex customers with unique, specific and/or challenging processing requirements.
- Perform lookups and additional research on rejected payments and paperwork.
- Make higher level decisions on transactions.
- Manage received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
- Communicate with all areas of Operations throughout the shift to assure deadlines are met.
- Customer contact to resolve issues and processes.
- Process work accurately and maintain performance output in accordance with department and client standards.
- Demonstrate a high-level knowledge of specific client requirements.
- Assist with Training & Controls for Quality Assurance.
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off
- Volunteer Time Off
- Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
