Remittance Processing Specialist III- Equipment Operator - 2nd Shift

Deluxe•Charlotte, NC

1d•Onsite

About The Position

The Processing Specialist III position handles the most complex customers with minimal supervision. The focus of the position is to perform the day-to-day function of highly complex client processing. This role handles highly complex customers with unique, specific, and/or challenging processing requirements. The specialist performs lookups and additional research on rejected payments and paperwork, and makes higher-level decisions on transactions. They manage received dates and effective dates/backdates on mail to be processed to ensure all client deadlines are met. Communication with all areas of Operations throughout the shift is essential to assure deadlines are met. Customer contact is required to resolve issues and processes. The specialist must process work accurately and maintain performance output in accordance with department and client standards, demonstrating a high-level knowledge of specific client requirements. This role also assists with Training & Controls for Quality Assurance.

Requirements

High School Diploma or equivalent and 1 years experience in document processing.
Good hand/eye coordination
Demonstrated the capability to be extremely detail oriented and quality conscious
Comfortable working with tight and floating deadlines
Clear, direct communication skills
Comfortable working in a fast-paced, deadline-oriented environment
Flexible schedule, including weekends, holidays, overtime and/or off shifts
Team player with good interpersonal skills
Ability to work well independently and with others
Ability to adapt to change and learn new processes as the business evolves
Must meet the Deluxe established standard minimums for productivity and accuracy
Must be 18 years of age or older

Nice To Haves

High School Diploma or equivalent
2 years of document processing

Responsibilities

Handles highly complex customers with unique, specific and/or challenging processing requirements.
Performs look ups and additional research on rejected payments and paperwork.
Higher level decision making on transactions
Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
Communicate with all areas of Operations throughout the shift to assure deadlines are met.
Customer Contact to resolve issues and processes
Process work accurately and maintain performance output in accordance with department and client standards
Demonstrates a high-level knowledge of specific client requirements
Assist with Training & Controls for Quality Assurance