Remittance Processing Specialist III-1st Shift

First American Payments Systems•Carrollton, TX

18h•Onsite

About The Position

The Processing Specialist III position handles the most complex customers with minimal supervision. The focus of the position is to perform the day-to-day function of highly complex client processing. This role involves handling customers with unique, specific, and/or challenging processing requirements, performing lookups and additional research on rejected payments and paperwork, and making higher-level decisions on transactions. The specialist will manage received dates, effective dates/backdates on mail to be processed to ensure client deadlines are met, and communicate with all areas of Operations throughout the shift to assure deadlines are met. Additionally, the role includes customer contact to resolve issues and processes work accurately while maintaining performance output in accordance with department and client standards. A high-level knowledge of specific client requirements and assistance with training and controls for Quality Assurance are also key aspects of this position.

Requirements

High School Diploma or equivalent
1 years experience in document processing
Must be 18 years of age or older
Good hand/eye coordination
Demonstrated the capability to be extremely detail oriented and quality conscious
Comfortable working with tight and floating deadlines
Clear, direct communication skills
Comfortable working in a fast-paced Deadline-oriented environment
Flexible schedule, including weekends, holidays, overtime and/or off shifts
Team player with good interpersonal skills
Ability to work well independently and with others
Ability to adapt to change and learn new processes
Must meet the standard minimums for productivity and accuracy

Nice To Haves

High School Diploma or equivalent
2 years of document processing

Responsibilities

Handles highly complex customers with unique, specific and/or challenging processing requirements.
Performs look ups and additional research on rejected payments and paperwork.
Higher level decision making on transactions.
Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
Communicate with all areas of Operations throughout the shift to assure deadlines are met.
Customer Contact to resolve issues and processes Process work accurately and maintain performance output in accordance with department and client standards.
Demonstrates a high-level knowledge of specific client requirements.
Assist with Training & Controls for Quality Assurance.