Remarketing Operations Specialist (Remote US)
About The Position
At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We are seeking a Remarketing Operations Specialist with experience in vehicle remarketing and customer service. You will be part of a dedicated OPENLANE team responsible for the end to end vehicle remarketing process. You will be involved in reviewing inspections, facilitating the remarketing process, speaking with customers, and collaborating with multiple departments. In this role, you will have the opportunity to use your experience in automotive expertise, vehicle remarketing and customer service excellence. The ideal candidate will have 2+ years of experience in customer-centric roles and vehicle remarketing experience.
Requirements
- 2+ years of experience within a customer experience-type role.
- Strong attention to detail.
- Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently.
- Exceptional communication skills, both verbal and written.
- Vehicle Remarketing experience.
- Mechanical automotive experience.
Nice To Haves
- Familiarity with dealer-facing tools and technology.
- Experience with arbitration resolution.
Responsibilities
- Review OPENLANE inspections and ensure they meet quality standards.
- Facilitate the end to end remarketing process for vehicles through digital and physical auction locations.
- Collaborate with multiple departments throughout the process.
- Review vehicles for arbitration validity.
- Identify opportunities to reduce financial impact.
- Speak with customers and businesses via phone.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
