Relocation Manager

Houston Housing Authority•Houston, TX

1d•Hybrid

About The Position

This position is an oversight and management role responsible for the planning, managing, and directing of all aspects of the relocation process to include temporary and permanent relocation of residents, as a result of comprehensive modernization activities, including construction, rehabilitation, and demolition. All activities must support the Housing Alliance HTX's mission, strategic goals, and objectives.

Requirements

Exhibits requisite knowledge, skills, and abilities to perform the position effectively.
Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the authority.
Uses appropriate judgment & decision-making in accordance with the level of responsibility.
Set high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; persists despite obstacles and opposition.
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of, the comments and questions of others; listens effectively.
Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
Bachelor’s degree in social services, business administration or related field preferred. In lieu of a bachelor’s degree, equivalent experience related to social services, business administration or a related field, is acceptable.
Uniform Relocation Act (URA) certified preferred
Knowledge of HUD policies and procedures governing housing matters.
Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD.
Ability to effectively express ideas, concepts, and statistics through writing reports, agendas, contracts, memos, letters, and other documents.
Knowledge of moving logistics, community and related services availability for referral purposes.
Demonstrated commitment to working with the low-income, elderly and disabled communities.
Demonstrated knowledge of cloud-based management software.
Ability to meet deadlines and work well under pressure.

Nice To Haves

Uniform Relocation Act (URA) certified

Responsibilities

Establishes supportive and trusting relationships with residents, including sharing and gathering information with a timely, consistent, encouraging, and positive approach.
Prepares comprehensive relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and HAHTX policies and procedures.
Acquires and assimilates, as needed, HUD 1378-24 CFR updates.
Partners with resident leadership and management staff from the affected housing site(s) to develop a relocation plan which best meets the needs of all parties. Ensures HUD approval of all relocation plans prior to implementation.
Represents HAHTX management throughout the relocation process.
Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics.
Serves as the management liaison on the relocation committee.
Coordinates and assists with unit inspections with residents after rehab is completed.
Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with mover.
Conducts assessments for Reasonable Accommodation requests.
Determines assessments of residents’ or participants’ total needs with regard to intra-housing authority transfers due to medical, reasonable accommodation, or domestic disputes.
Provides consultation to managers and other HAHTX personnel seeking guidance in efforts to solve the problems of HHA residents which arise from the relocation process.
Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs.
Participates and assists in departmental projects.
Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information.
Maintains functional knowledge of the department service delivery system, including interpreting HAHTX programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence.
Travels throughout the area to attend meetings or perform other job functions during work and/or nonwork hours.
Completes other related duties as assigned.