Relocation Counselor

Howard Hanna Real Estate Services • Pittsburgh, PA

5d

About The Position

The Relocation Counselor is the primary contact for customers and clients in the domestic relocation and global relocation processes.

Requirements

• Proficient computer skills
• Excellent verbal and written communication skills displaying tactfulness in all situations
• Professional and courteous phone contact with all customers, clients and suppliers
• Strong customer service skills
• Must be able to handle multiple tasks in a fast-paced environment with attention to detail
• Must be able to work independently and research problems/questions as required
• Must possess strong organization skills and be able to prioritize
• Professional appearance
• Dependable
• Ability to handle challenging situations
• A team player

Nice To Haves

• Four-year degree preferred
• Real Estate background preferred

Responsibilities

• Conduct a need analysis with the transferee to develop a strong understanding of his/her requirements and to establish a strong rapport.
• Maintain regular and positive contract with the transferee using verbal and written communication.
• Escalate issues as appropriate partnering with management to ensure on-going client/customer satisfaction.
• Maintain files in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
• Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
• Call on current rental clients to work on converting to buyers.
• Assist the Director with in-house rental training sessions as needed.
• Assist other counselors and office administrators as required.
• Review sales/closing reports to ensure that the referral information is correct and mail out the check to the clients.
• Review agent conversion and be responsible for increasing referral business.
• Help with marketing to clients through mailings and personal contact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level