Relocation Coordinator
About The Position
Responsible for customer account retention through pro-active problem assessment and providing innovative solutions; talks with customers regarding contract, service charges and special handling requirements. Maintains current account profile list with appropriate discounts and special instructions that apply to the account. Maintain up to date knowledge of tariffs and contract carriage agreements. Gathers information from customers by phone or in person and provides information on logistics services; receives and registers orders or changes in service. Monitors shipments for driver assignment, destination services; communicates any shipment changes to dispatch and driver. Follows up with customers to inform on shipment status and to ensure customer satisfaction. Assist with complaints concerning invoicing or service rendered, referring complaints of service failures to designated departments for investigation.
Requirements
- Professional, customer-sensitive attitude
- Associate’s degree from a two-year college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
- Proficient in the use of standard software packages, including Microsoft Office
- Customer Service skills
- Verbal and written communication skills
- Organizational skills
- Interpersonal skills
- Attention to Detail
- Teamwork skills
- Time Management skills
- Technological aptitude
Responsibilities
- Customer account retention through pro-active problem assessment and providing innovative solutions
- Talks with customers regarding contract, service charges and special handling requirements
- Maintain current account profile list with appropriate discounts and special instructions that apply to the account
- Maintain up to date knowledge of tariffs and contract carriage agreements
- Gathers information from customers by phone or in person and provides information on logistics services
- Receives and registers orders or changes in service
- Monitors shipments for driver assignment, destination services
- Communicates any shipment changes to dispatch and driver
- Follows up with customers to inform on shipment status and to ensure customer satisfaction
- Assist with complaints concerning invoicing or service rendered, referring complaints of service failures to designated departments for investigation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
