Relocation Consultant (rotational coverage)

Altair Global • Frisco, TX

3h • Hybrid

About The Position

The Consultant is responsible for ensuring a positive relocation experience for the customer by managing the day-to-day administration of assigned client relocation programs. This includes coordination, approval, and management of service deliverables, overall communication between and with customers, Altair Team Members, and service partners, management of benefit and service expenses, and file and data management. The role involves taking temporary ownership of a caseload during team member absences or volume spikes, primarily home sale programs, with flexibility across other move types as needed. The consultant will develop and maintain a strong working knowledge of assigned clients’ relocation programs, including policies, processes, and practices, managing clients with multiple policies and complex service offerings. They will handle negotiations with real estate agents/brokers and sellers within the parameters of third-party home sale transactions to meet IRS regulations, and communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer. The consultant will serve as the primary point of responsibility and coordination between Altair service partners and the customer, manage all data pertinent to each customer’s relocation file, document all relocation activities and transactions in the appropriate Altair information system, and understand and manage costs connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses. They will also understand and manage data by using appropriate reporting tools and direct day-to-day activities for assigned Associates, as appropriate.

Requirements

• 5+ years of experience as a relocation consultant
• Thorough understanding of home sale contracts and closing packages and associated documents/disclosures
• Broad knowledge and understanding of domestic and international relocation
• Comfortable switching between clients/policies frequently, as well as working without clear parameters at times
• Highly organized, flexible and able to think quickly in changing circumstances
• Able to quickly build relationships across the region, working smoothly with all resources
• Strong knowledge of Microsoft Office Products, Word, and Excel and databases
• Able to confidently and professionally communicate at multiple levels with customers, clients and service partners
• Adept at interpreting, applying and communicating complex policies and service offerings
• Excellent negotiating and persuasion skills
• Strong project management skills; ability to manage multiple projects simultaneously
• Calm under pressure; well-developed conflict management and consensus building skills
• Able to make effective difficult business decisions based on factual information using good logic and common sense

Nice To Haves

• Bachelor's degree preferred.
• Real estate license preferred but not required
• Knowledge of additional software packages is preferred
• Proficient with internal databases

Responsibilities

• Takes temporary ownership of a caseload during team member absences or volume spikes, primarily home sale programs, with flexibility across other move types as needed.
• Develops and maintains a strong working knowledge of assigned clients’ relocation programs, including policies, processes, and practices—managing clients with multiple policies and complex service offerings.
• Handle negotiations with real estate agents/brokers and sellers within the parameters of third-party home sale transactions to meet IRS regulations.
• Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer.
• Serve as primary point of responsibility and coordination between service partners and customer.
• Manage all data pertinent to each customer’s relocation file; document all relocation activities and transactions in the appropriate Altair information system.
• Understand and manage costs connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses.
• Understand and manage data by using appropriate reporting tools.
• Direct day-to-day activities for assigned Associate, as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED