Consultant II Domestic Relocation - US Based Remote
About The Position
The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities include administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, overseeing the equity funding process; coordinating the shipment of household goods, destination services and expense management. The primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely and efficient manner through the delivery of excellent service.
Requirements
- Two plus years prior relocation or real estate experience with home sale closings.
- Two years Customer service experience in a high call volume environment.
- Influential verbal and written communication skills.
- Strong organizational and analytical skills.
Nice To Haves
- College degree or equivalent preferred.
Responsibilities
- Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
- Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
- Demonstrate knowledge of Cartus' products and services in all interactions with client and customer. Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
- Ensure data integrity in all Cartus systems.
- Maintain compliance with Cartus' corporate policies, programs, and standards.
- Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
- Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
- Coordinate ordering, review, and analysis of agent-prepared BMAs and property action plans.
- Coordinate development of agents property action plan and market updates as required by specific client contracts and programs.
- Serve as an objective real estate subject matter expert and resource to internal and external customers.
- Maintain working knowledge of corporate client policy in management of critical marketing information and events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
