Relief

Urban Peak Denver•Denver, CO

4d•Onsite

About The Position

Under the supervision of the Resource Program Manager, the Relief Staff will be responsible for providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs. This includes assisting youth in increasing self-efficacy and reducing risky behavior, ensuring client safety, providing delivery of appropriate and effective program services, and maintaining a safe and positive environment. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff.

Requirements

Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect and work effectively with a diverse, resistant street youth population.
Exercise discretion and independent judgment, set clear and appropriate boundaries with youth.
Knowledge and understanding of issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults.
Provide services that are trauma informed, appropriate, and effective.
Problem solving skills (multi-tasking, assessment, organization, and prioritization).
Team-oriented and able to coordinate with various departments and staff.
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts).

Nice To Haves

Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.

Responsibilities

Providing direct supervision of youth at Urban Peak Denver shelter and/or housing programs.
Assisting youth in increasing self-efficacy and reducing risky behavior.
Ensuring client safety.
Providing delivery of appropriate and effective program services.
Maintaining a safe and positive environment.
Supervision of youth in accordance with facility rules and regulations.
Crisis intervention.
Facilities maintenance.
Group facilitation.
Promotion of a therapeutic environment.
Accurate, timely, and consistent data collection and data entry.
Accurately document admission record and record actual services received by clients or tenants.
Collect and maintain accurate data on an ongoing basis.
Document relevant and significant events that occur during the shift in the Communication Log.
Maintain clear and effective communication with other staff regarding clients or tenants.
Limited case management responsibilities will require maintenance of thorough and accurate files.
Work to ensure confidentiality.
Provide milieu supervision and work to ensure the safety of the youth and their environment.
Assure that youth maintain cleanliness of the shelter environment.
Provide direction and support to youth on the completion of daily chores and other milieu activities.
Maintain a welcoming presence and support youth who come into the shelter.
Maintaining working relationships across programs to ensure clarity on information and updates.
Crisis intervention with current clients.
Crisis intervention phone counseling, as needed.