Relief Night Auditor - Sonesta Suites Scottsdale Gainey Ranch
About The Position
Great guest experiences don’t stop when the sun goes down — and our Night Auditors help keep everything running smoothly overnight. You’ll welcome late-arriving guests, support overnight hotel operations, and ensure the day’s financial activity is accurate and ready for the morning team. This role is perfect for someone who is dependable, detail-oriented, and comfortable working independently. You’ll balance warm, attentive guest service with front desk responsibilities, financial reporting, and overnight safety and security procedures. If you’re a night owl who stays calm under pressure and loves creating exceptional hospitality experiences — we’d love to meet you.
Requirements
- Must be available for overnight shifts on Fridays, Saturdays and Sundays.
Nice To Haves
- Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
- Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
- Strong attention to detail with the ability to reconcile reports, balances, and financial transactions accurately.
- Excellent communication, problem-solving, and guest service skills.
- Ability to work independently and remain organized in a fast-paced overnight hospitality environment.
- Basic accounting, auditing, or financial reporting knowledge preferred.
- Strong organizational and time management skills with attention to operational accuracy.
- Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.
- Positive, dependable, and service-focused mindset with the ability to handle guest concerns professionally.
- A passion for hospitality, teamwork, guest experience, and operational excellence.
Responsibilities
- Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
- Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
- Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
- Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
- Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
- Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
- Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
- Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
- Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
- Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.
- Any other duties as assigned.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts
- Additional Perks & Employee Discounts
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
