Relief Leisure Assistant

OCS Group

2d

About The Position

The Relief Leisure Assistant is responsible for lifeguarding swimming pools in various conditions, providing continuous customer support, and answering queries related to exercise and leisure. This role also involves sharing responsibility with Duty Managers for the safety and well-being of all site users. The position requires individuals to be knowledgeable about exercise and fitness, potentially inducting new customers on gym equipment usage, and delivering fitness classes as an instructor. Additionally, the role includes performing cleaning duties to meet contractual obligations, conducting pool testing to ensure water safety, and being prepared to undertake supervisory duties in the absence of a Duty Manager. Keeping the NPLQ qualification up-to-date and contributing ideas for business advancement are also key aspects of this role.

Requirements

• Experience in similar role.
• Experience in working with the public.
• Excellent communicator (verbal and written).
• Customer service experience.
• Ability to lead by example, motivate and work well in a team-based environment.
• Ability to think and make quick decisions under pressure.
• NPLQ qualification (implied by keeping up to date with updates).

Responsibilities

• Lifeguard swimming pools.
• Provide emergency first aid and carry out rescues when and if necessary.
• Share knowledge of exercise and fitness with customers who require assistance, including inducting new customers in the use of gym equipment.
• Provide excellent classes as a fitness instructor to customers.
• Carry out a variety of cleaning duties as required to ensure we meet all contractual obligations.
• Carry out pool testing and take remedial action when necessary to ensure chemical balance in swimming pools is within parameters and safe for public use.
• Be prepared to carry out supervisory duties in the absence of a Duty Manager.
• Keep up to date with updates in the NPLQ qualification.
• Be forthcoming with ideas which could advance the business.

Benefits

• Digital Learning through The OCS Academy
• Retail Perks with Hapi app (exclusive discounts, rewards, wellbeing resources)
• Professional Growth opportunities (600+ live learners across UK&I)
• Flexible Pay options with Wagestream App (access a portion of earned wages before payday)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed