DMC Leisure Associate

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Torrance, CA

1d • $18 - $22 • Hybrid

About The Position

This position is responsible for planning, developing and operating My Bus tours. JTB USA, Inc., a US subsidiary of JTB Corp., has grown from a travel information service bureau for Japanese travelers to the US to a full-service travel management company meeting the needs of all travelers. Today, with access to a worldwide network of affiliates, JTB USA provides global travel management services for business and leisure travelers in the US markets.

Requirements

• Possesses 0-1 years of experience in the travel industry, or equivalent skills, in the area of their own expertise.
• Possesses sufficient knowledge and skills to perform day-to-day responsibilities.
• Requires minimum supervision.
• Speaks, reads, and writes fluently in Japanese language.
• While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
• The employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret, and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.

Responsibilities

• Plans new tour/capabilities and product line to meet the FIT demand.
• Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
• Improves and maintains operational efficiency and profitability.
• Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.
• Answers questions from Sales team and travel agencies.
• Makes estimates for special requests and arrangements.
• Deals with complaints or suggestions from customers.
• Monthly closes tour transactions; reports costs and profits.
• Sets up promotional campaign for web customers and agencies.
• Fully understands and acts on our customer needs.
• Negotiates with operators for prices, itineraries etc.
• Communicates well with operators, sales team, and travel agencies.
• Uses judgment in regular interaction with operators and related parties.
• Consults with your superiors or experienced colleagues when troubleshooting.
• Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
• Understand own function from a bigger, organizational perspective, and its impact on daily activities.
• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned by your superiors.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to your superiors for solutions.
• Maintains good communication with your superiors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed