DMC Leisure Associate

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation)Torrance, CA
$18 - $22Hybrid

About The Position

This position is responsible for planning, developing and operating My Bus tours. JTB USA, Inc., a US subsidiary of JTB Corp., has grown from a travel information service bureau for Japanese travelers to the US to a full-service travel management company meeting the needs of all travelers. Today, with access to a worldwide network of affiliates, JTB USA provides global travel management services for business and leisure travelers in the US markets.

Requirements

  • Possesses 0-1 years of experience in the travel industry, or equivalent skills, in the area of their own expertise.
  • Possesses sufficient knowledge and skills to perform day-to-day responsibilities.
  • Requires minimum supervision.
  • Speaks, reads, and writes fluently in Japanese language.
  • While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers, and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
  • The employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret, and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.

Responsibilities

  • Plans new tour/capabilities and product line to meet the FIT demand.
  • Handles operations/arranges buses, guides, admissions, Amtrak tickets, air tickets, show tickets, restaurants, etc.
  • Improves and maintains operational efficiency and profitability.
  • Resolves daily occurrences such as weather delays, cancellations, traffic delays, etc.
  • Answers questions from Sales team and travel agencies.
  • Makes estimates for special requests and arrangements.
  • Deals with complaints or suggestions from customers.
  • Monthly closes tour transactions; reports costs and profits.
  • Sets up promotional campaign for web customers and agencies.
  • Fully understands and acts on our customer needs.
  • Negotiates with operators for prices, itineraries etc.
  • Communicates well with operators, sales team, and travel agencies.
  • Uses judgment in regular interaction with operators and related parties.
  • Consults with your superiors or experienced colleagues when troubleshooting.
  • Maintains and develops customer base through heartfelt assistance and quality services, and timely interaction with sales staff.
  • Understand own function from a bigger, organizational perspective, and its impact on daily activities.
  • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  • Performs special projects and other miscellaneous duties as assigned by your superiors.
  • Maintains high ethical standards in the workplace.
  • Reports all irregular issues and problems to your superiors for solutions.
  • Maintains good communication with your superiors, office staff members and outside contacts.
  • Complies with all company policies and procedures.
  • Responsible for maintaining a clean and safe working area.
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