Reliability Engineer

Dyson • Chicago, IL

4d • $81,600 - $102,000 • Onsite

About The Position

Act as Dyson’s ‘early warning system’—spot reliability and quality trends in the field, update relevant business areas, and drive quick, effective closure of new issues to minimize disruption. This role involves analyzing field data, investigating customer feedback, and collaborating with global teams to improve product reliability and quality. The Reliability Engineer will also support new product development and launch, provide engineering expertise across the Americas, and contribute to operational improvements.

Requirements

• Bachelor’s degree in Mechanical Engineering, Product Design, or an engineering-based design subject.
• Good technical strength across mechanical engineering areas with an understanding of basic electrical principles and, ideally, basic electronics.
• Basic statistical skills.
• Proficiency in Microsoft Excel required.
• Willing and able to travel internally in the Americas region and internationally.
• Valid Passport.
• Good communication skills, both written and oral and on both a technical and non-technical level.
• Strong attention to detail and accuracy.
• Analytical ability, both in engineering terms and more general problem solving.
• Adaptable and flexible.
• Creative and methodical problem solver.

Nice To Haves

• Understanding of basic electrical principles.
• Understanding of basic electronics.

Responsibilities

• Identify and Resolve New Product Failures: Analyze weekly part usage, repair, and retail returns data for the Americas. Investigate customer comments on failed parts; produce Pareto analyses to highlight key failure modes and communicate issues for resolution.
• Collaborate with Market Insights Analyst on online review sentiment analysis; share insights to inform product development.
• Proactively seek opportunities to improve product reliability and quality, prioritizing USA but supporting other regions.
• Arrange collection and analysis of failed samples; conduct engineering Pareto analyses and escalate findings for resolution.
• Review call center/service center data (1st/3rd party) across the Americas, pinpoint reliability improvements for existing products, and prioritize development efforts.
• Maintain contact with centers to track emerging issues.
• Provide regular feedback to call center and repair center teams on recording critical customer fault data.
• Work within the global team to develop/drive design improvements, ensuring timely, effective communication with engineering and quality teams in SE Asia and the UK.
• Contribute technically to product improvement efforts; ensure solutions are high-quality, proven, and clearly documented.
• Support New Product Development and Launch: Audit new models pre-launch; share feedback with business areas.
• Assist Market Insights Analyst in product trials; investigate and support design improvement for issues arising in your territory.
• Monitor product launches for trends; identify and communicate failures early for swift resolution.
• Identify opportunities to improve reliability/quality in your territory to meet Dyson’s goals.
• Deliver daily/weekly issue reports; ‘own’ issue close-out with business stakeholders.
• Investigate product safety issues as directed.
• Act as the engineering contact point across the Americas, providing expertise on product, technology, and general engineering principles.
• Support PR and James Dyson Foundation initiatives with engineering expertise.
• Serve as territory expert for global RDD, supplying region-specific knowledge.
• Take on new activities relevant to the role’s purpose as needed.
• Drive operational improvements and create supporting documentation.
• Think creatively to spot opportunities for improvement.
• Proactively identify and solve problems.

Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability
• Bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level