Reliability Engineer – Markets RTB

Barclays•Jefferson, CO

5d•$150,550 - $165,605•Onsite

About The Position

The purpose of the role is to apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. This involves proactive monitoring, maintenance, and capacity planning to ensure the availability, performance, and scalability of systems and services. It also includes the resolution, analysis, and response to system outages and disruptions, and implementing measures to prevent similar incidents from recurring. The role also involves the development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Additionally, it requires monitoring and optimization of system performance and resource usage, identifying and addressing bottlenecks, and implementing best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and working closely with other teams to ensure smooth and efficient operations is key. Staying informed of industry technology trends and innovations, and actively contributing to the organization's technology communities to foster a culture of technical excellence and growth is also expected.

Requirements

Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Responsibilities

Provide production support for business analytics activities involving equity financing.
Ensure application support for customer-facing applications including trade capture, security lending/borrowing and billing systems.
Handle escalated technical support issues.
Investigate issues to provide swift solutions or ad-hoc tactical fixes, whilst also engaging with application owners to provide effective problem management and strategic resolutions.
Communicate, manage, and escalate issues and major incidents.
Interact with colleagues in Glasgow/India/NYC, RTB/BTB teams in India/UK/USA and APAC/UK/US Business on a regular basis to improve service levels where needed.
Organize teams and processes around real-world market events to drive volatility in market and impact the trading desk’s profitability.
Provide advisory services to business and help teams for functional use cases and configuration of Trading and Client Facing systems.
Lead management of business-critical real-time trading, client-facing and back-office systems, with focus on identifying issues and potential problem areas.
Log and track incidents and issues following ITIL standards, tracking outstanding issues and working with appropriate parties to achieve resolution.