Reliability & Compliance Technician I - Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Reliability & Compliance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Reliability & Compliance Technician I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Reliability & Compliance Technician role exists to assist the Quality Control Supervisor with executing predictive maintenance, analyzing PM results, developing applicable processes and procedures, auditing work areas and documentation for compliance, and creating and leading training classes, all for the Rides Maintenance team. All of this will be done in a manner consistent with the mission, values, and operating philosophies and standards of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be 18 years of age or older
High School Diploma or equivalent is required
Strong proofreading and editing skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
Must possess strong safety sensitivity and ability to work with many different types of mechanical and electrical devices
Must have a valid driver’s license and proof of auto liability insurance in order to operate company vehicles
Must successfully complete a post-employment-offer background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and with decimals with accuracy
Able to work in approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
Able to use and be able to train others on hand and power tools, such as electric drill, drill press, bench grinder, electric hoist, chainsaw, torque wrench, grease gun, and precision hand tools
Able to read, analyze, and interpret safety rules, operating and maintenance instructions, general business periodicals, professional journals, technical procedures, and/or governmental regulations
Able to respond to common inquiries or complaints from Guests, regulatory agencies, or members of the business community
Must have high level of manual dexterity to operate small tools on occasion
Able and open to learn new programs and processes
Able to present different types of training to various-sized groups
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
Able to regularly balance, walk on uneven ground, stoop, kneel, crouch, and climb occasionally for sustained periods of time
Able to lift, carry, push, and/or pull objects & materials of moderately heavy weight
Possess mental and physical capability to work at heights more than 150 Ft., crawl, and work in confined spaces

Nice To Haves

Associate’s degree or equivalent from two-year college or technical school preferred
3 to 5 years’ experience in a theme park atmosphere with technical/maintenance-related background preferred
Able to obtain the following within an agreed upon timeframe: AIMS International or NAARSO Certified Maintenance Technician, Level I certification
Able to obtain the following within an agreed upon timeframe: OSHA 10-hour certification
Able to obtain at least one of the predictive certifications below: Vibration Analysis, Level I; Infrared Thermography, Level I; Ultrasound, Level I

Responsibilities

Learn Maintenance CMMS and act as back-up administrator on an as-needed basis
Distribute and audit compliance with required documentation and sign-offs, including ensuring driver’s licenses and auto insurance is kept up-to-date for the team’s authorized drivers
Assist with improving and updating standard operating procedures, manuals, and internal processes & procedures
Help develop and implement approved audit programs covering various EHS topics (e.g. OSHA, ASTM, HE standards and procedures, and/or standard amusement park practices)
Perform vibration, ultrasound, oil sampling, and/or IR predictive maintenance tools and analyze data
Write and distribute reports with corrective actions to improve reliability of attractions
Assist in identifying trends from company ride/attraction tracking system and interact with Hosts to find root causes
Partner with Rides Maintenance leadership to identify critical assets/components and ensure proper predictive maintenance equipment and techniques are utilized
Assist with overseeing receipt, documentation, storage, safety & distribution of equipment and supplies
Review injury log and identify/recommend opportunities for improvements
Develop and conduct training as identified by team surveys and leadership discussions (e.g. monthly safety meetings, new hire onboarding, train-the-trainer, industry topics, etc.)
Audit and maintain SDS books for each shop, comparing chemicals on site to the book and preserving retired SDS per OSHA requirements
Inspect different types of personal protective equipment, tools, and other equipment and ensure they are within acceptable guidelines
Maintain knowledge of industry standards and occasionally attend industry-related seminars, webinars, and meetings to remain informed and involved
Identify gaps in practices and processes by using continuous improvement methodologies
Act as team representative on various committees such as What If committee, SOP/STP consistency team, etc.