Reliability Analyst

Enerflex Ltd•Houston, TX

7d•Onsite

About The Position

The Reliability Analyst will be responsible for supporting the Reliability Manager with strategic customers and/or customers that require unit run time reports. This individual will be accountable for setting up reliability meetings with customers, field operations and sales to go over identified information to ensure compliance with contractual MRA obligations. This position provides operational support by championing continuous improvement of operation’s practices.

Requirements

BS/BA degree desired but not required.
Experience in compression packaging, operations, service and rental preferred but not required.
Strong Customer relations/external conflict resolution skills, including the investigation and rectification of customer reported issues and complaints.
Excellent organizational, strategic, planning and implementing skills
Proven skills to interact effectively with other employees
Ability to converse and collaborate with multiple departments and vendors spanning various disciplines
High level of critical and logical thinking, analysis and reasoning to identify underlying principles, reasons or facts
Ability to travel to the field for hands on experience may be required
Experience with telemetry software, reporting and Power BI a plus but not required
Highly proficient in Microsoft Office, preferably Excel, Word, and PowerPoint
Applicants must be legally authorized to work in the United States. Currently, our organization is unable to consider candidates who require visa sponsorship or the transfer of an existing visa to obtain or maintain work authorization in the United States.

Responsibilities

Use data mining tools to collect data for further research and analysis
Interpreting gathered data
Finding patterns and trends in the data analyzed to identify problem areas to address
Generate and deliver reports to managers as well as customers in a timely manner
Filter and clean data by reviewing reports and live data to locate, identify and correct problems
Reviews customer unit reliability reporting from telemetry systems
Filter data to review underperforming units, filter out customer downtime issues
Manage telemetry platforms and reporting to various entities including customers, operations, sales, etc
Review unit status reports including downtime for the given period with EFX field personnel before the scheduled meeting
Provide customers with downtime reporting
Work with billing to verify, confirm downtime credit requests
Participates in customer reliability review meetings
Capture notes and report both internally and externally
Maintain action items list for continuing improvement per customer
Identification of gaps in the operation based on KPI metrics and current organizational operation strategy
Escalation of non-reliability related gaps to appropriate personnel (data, behavioral, etc.)
Prioritization of gaps to close or mitigate with continuous improvement projects
Identify failure trends in unit downtime per type of units, components, failure modes, etc. and across the branches
Provide analysis for failed component replacement with the same component or upgraded component
Provide input to unit maintenance practices and timing relative to various compressor package components
Review overall fleet reliability and reports to the organization as required