Release Technical Lead (FTE / Hybrid)

NTT DATA Services•San Leandro, CA

4d•$104,400 - $156,600•Hybrid

About The Position

NTT DATA is seeking a Release Technical Lead (FTE / Hybrid) to join their team in San Leandro, California. This role involves providing front-line technical support, resolving production issues under tight SLAs, debugging code, and supporting integrated releases. The position also requires driving innovation for efficiency, collaborating with various teams, and communicating application status to stakeholders. The ideal candidate will have a strong understanding of SDLC best practices, excellent communication and collaboration skills, and the ability to work effectively in a fast-paced, deadline-driven environment.

Requirements

Full understanding of SDLC best practices
Ability to multi-task and work effectively in a deadline driven cross team environment.
Strong verbal and written communication skills, including delivery of presentations
Proven success working in a fast-paced environment with shifting priorities while managing tactical and strategic deliverables to meet release timelines
5+ years of Strong analytical and problem-solving skills
5+ years of Strong collaboration/co-ordination skills with multiple groups involving Development, QA, Business, Management, DevOps and Production Support
Self-motivated individual that possesses strong time management and organizational skills
Ability to quickly learn new tools
Exposure and experience in build and deployment activities of Native Apps ( IOS and Android )
5+ years’ experience in Agile Scrum methodology with sprints of 2-weeks
5+ years’ experience with JIRA
3+ years Native Apps Development experience (iOS/Android), familiar with XCode/Android Studio
5+ years of Prior experience configuring native app (certificates, provisioning profiles)
5+ years of Version control system experience (GIT)
5+ years of Experience in bulk code merges and resolving conflicts
5+ years of Experience implementing CI/CD pipeline (Jenkins), support the build eco system, analyze build errors
5+ years of Experience in Sonar, Artifactory, Browserstack and tool chain development
5+ years of Experience in Fastlane

Nice To Haves

Demonstrated Experience in Native Apps with Speed to Market projects
Ability to think strategically about technical direction and engineering practices
Ability to not only understand new technologies but also their impact to banking and online sales
Either prior familiarity or ability to quickly learn banking processes, and support of banking products

Responsibilities

Provide front-line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance related to issues
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Debug and fix production issues by analyzing UI Kit, Swift UI, Java, Kotalin, Native React, Xamarin, JavaScript, Queries, etc.
As a part of the L2 support team provide stand-by hrs. support on a rotational basis for a production system
Look for efficiency improvement & productivity savings Drive & live by the culture of innovation resulting in a highly efficient team and improving operational efficiency
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades.
Communicate with all lines of business and management the overall status and health of the application, contribute to automation, and causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues
Interact with clients and demonstrate empathy to situations and challenges
Management of defects, follow-up until closure