Release of Information Specialist - Correctional Care NIGHTS
About The Position
Under minimal supervision, this role releases and copies medical records for outside agencies, patients, courts, etc., following established procedures and state/federal laws for legal release of health information. The specialist audits medical records for completeness and legibility, prepares clinical lines by pulling charts, and maintains the four-part chart accurately. Duties include handling medical record requests, answering customer questions via telephone, and providing administrative assistance to the Denver Sheriff Health Services Unit. A high level of confidentiality and professional relationships with Denver Sheriff Health Service's staff and Denver Health are essential. The role operates within correctional environments (Downtown Detention Center or Denver County Jail) which present higher clinical acuity, environmental hazards, and security measures impacting daily working conditions, safety, and clinical operations. Environmental awareness, critical thinking, and decisive decision-making skills are required.
Requirements
- High School Diploma or GED Required
- 1-3 years of clerical experience.
- Ability to interact well with customers.
- Self motivated, multitasker, detailed oriented.
- Excellent written and verbal communication skills.
- Knowledge of terminal-digit filling systems sufficient to maintain records.
- Knowledge of release of information.
- Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Knowledge in the applications of the following: medical record imaging, Microsoft Outlook, and Microsoft Excel.
Nice To Haves
- A combination of appropriate education and experience may be substituted for the minimum experience requirement.
Responsibilities
- Receipt and processing of health information requests on a daily basis.
- Preparing medical records for various departments based on next day schedule lines.
- Deliver medical records to health services staff as requested.
- Working with other facilities for exchange of health information.
- Processes request and or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional care facilities, patients, medical facilities, government and entities.
- Consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
- Reviews authorizations requested for patient information to ensure all required elements are complete and regulatory requirements are met.
- Confirm the requesting party authorizing the disclosure is appropriate.
- Processing requests not to exceed three business days of receipt for non-continuity of care requests.
- Performs timely communication to requestor if authorization is not valid or unable to process as received.
- Ensures the integrity of records released.
- Prepares risk management and litigation releases.
- Creates new charts or orders charts from other locations as needed.
- Preparing patient’s charts for copying, ensuring charts are scanned in/out to correct location in tracking system following standard procedures.
- Performs audits, purges shelves when charts exceed capacity.
- Ensures completeness prior to sending charts to warehouse.
- Reviews each document for accuracy and detects and corrects chart misfiles.
- Analysis of health records for deficiencies as defined by state and federal HIM record requirements and hospital policies.
- Tags deficiencies for completion.
- Perform audits of the release of information log and completed ROIs.
- Ensure proper protocols for patient transfers are followed for continuum of care.
- Coordinate with Health Services Staff and Denver Sheriff’s Department to ensure proper documentation on each transfer.
- Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite).
- Place telephone calls from/to other agencies, patients, lawyers, and other correctional care facilities.
Benefits
- Generous paid time off, starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans
- Employer-paid disability and life insurance
- Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs
- Exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC)
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer
- Free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
