Release of Information Specialist

UnitedHealth Group•Cooperstown, NY

1d•$18 - $32•Onsite

About The Position

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. This is high volume, customer service environment. You'll need to be efficient, productive, and thoroughly dealing with our members over the phone and in person. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED
Must be 18 years of age OR older
1+ year of customer service experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work full-time onsite at 4773 State HWY 28 Cooperstown, NY 13326
Ability to work from 8:00am to 4:30pm, Monday - Friday

Nice To Haves

Experience working within the health care Industry
Experience with Microsoft Word, Microsoft Excel, and Microsoft Outlook

Responsibilities

Work with patients and hospital staff to manage MyChart release requests and submit necessary documentation
Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
Provide assistance with work queues, including billing operations, MyChart-related tasks, and the maintenance of release task lists
Prepare and scan incoming mail, email, and faxes into patient charts