Release Import Analyst

Livingston International•Town of Amherst, MI

1d•$19 - $29•Remote

About The Position

This position acts as the primary support for the release pool to ensure quality and productivity standards are met. As a member of the release operations team, this position assists Release Classification Analysts (RCA) and Import Specialists (IS) in ensuring that all entries are processed on time and within LII service standards to ensure clients' complete satisfaction. Must be able to work M-F 3pm to 11:30pm EST

Requirements

Client Service Oriented – interpersonal skills with internal/external clients and coworkers
Demonstrated knowledge of company policies and procedures
Intermediate to Advanced Microsoft Office (word & excel) and data entry skills
Good analytical skills with problem-solving ability
Ability to make decisions and recommendations within authorized limitations
Excellent communication skills (both verbal and written)
Ability to prioritize and multitask
Strong attention to detail and organizational skills
Ability to work in a fast-paced team environment while handling large volumes of work and meeting tight deadlines
3 years of related experience
Required: High School/GED or equivalent
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.

Responsibilities

Assists RCA's and IS's to ensure all entries are processed on time and within LII service standards to ensure clients; complete satisfaction. Assists team members in managing their work load to meet commitments.
Proactively verifies documentation and or accuracy of information on documents or parts database.
May be required to contact the Client Import Analyst directly for missing documentation, information and/or instructions.
Provide technical expertise to team members.
Assists team members with on-the-job training.
Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
Responsible to conduct documented internal audit.
Assists Manager in compiling and reporting performance measurement statistics for the Client Service Team.
Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
Must keep abreast of new systems developments
Perform other related duties as assigned by management
Adhere to established policies and procedures.