Relationship Specialist

FitzGerald Financial Group - Division of TowneBank Mortgage•Southern Shores, NC

2d•Onsite

About The Position

This role serves as a key point of contact for members, providing comprehensive assistance with their banking needs related to both deposit and loan portfolios. The Relationship Specialist will manage various account transactions, support loan processes, and ensure adherence to all relevant banking regulations. The position requires strong communication, problem-solving, and organizational skills, with a focus on delivering exceptional member service and upholding ethical standards.

Requirements

Strong work ethic and highly motivated to deliver financial services and solutions with the highest ethical standards.
Ability to work independently and as a team to make intelligent decisions using sound judgment.
Computer proficiency in Microsoft Office.
Strong verbal and written communication skills.
Supportive of team goals and initiatives.
Ability to listen well and resolve member issues in a positive manner.
Ability to multi-task on a daily basis and learn new processes effectively.
Ability to learn new product information and promote benefits to members.

Nice To Haves

3 to 5 years of experience in banking.
Previous experience in the following programs: Insight, Power BI, BPI and NextGen.

Responsibilities

Serve as the contact person for member service assistance with assigned Officers’ portfolios.
Process requests for transfers of funds and other needs.
Safeguard member information and communications.
Follow up and clear all outstanding deposit exceptions.
Pull reports for Officers as needed.
Meet with officers weekly to manage business development.
Process transfer requests.
Process wire transfers and stop payments.
Decision overdrafts and non-post items daily.
Open accounts for members.
Manage the process of fraud for impacted members, including completing affidavits and posting restrictions on accounts.
Assist members with account research.
Coordinate member needs with appropriate departments and follow up to ensure satisfaction.
Assist members with ordering checks, ATM/Debit cards, and online banking enrollment.
Assist Officers with sales calls as requested.
Provide excellent service to members and bankers.
Prepare Debt Summary (if applicable).
Prepare loan payoff quotes upon request from members.
Accept loan payoff checks and prepare appropriate transaction tickets.
Monitor weekly past due loan payments and update comments weekly for Officer.
Prepare LCA (set up automatic loan payments, express requests, waive late fees, etc.).
Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Perform other duties as assigned.