Relationship Specialist

OPENLANE•Toledo, OH

10d•$65,000 - $70,000•Hybrid

About The Position

At AFC (Automotive Finance Corporation), we fuel the entrepreneurial dream by providing financing solutions to independent car dealers across North America. For over 35 years, AFC has helped over 12,000 dealerships improve their cash flow, allowing them to focus on building their business and stocking vehicles their customers seek. AFC is a subsidiary of OPENLANE. We are seeking a Relationship Specialist who is energized by building relationships through meaningful interactions with current and prospective customers. This role is part of a local team responsible for providing financing (floorplanning) for independent auto dealers. The specialist will focus on elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.

Requirements

A minimum of three to five years of experience in customer-facing, sales, or sales support roles
A valid driver's license with reliable and dedicated transportation
Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt
Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues
A strong understanding of portfolio management, risk, and new business development
Ability to work independently and autonomously when needed as well as part of a team
Ability to use and understand technology required for your position such as mobile applications and software
High level of accountability towards local goals and business targets

Nice To Haves

Previous auto industry or financial services experience
Experience with Google Workspace, Salesforce, Tableau
Bilingual (English/Spanish) is preferred

Responsibilities

Use critical thinking to assess business and risk situations and make decisions with little oversight
Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues
Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships
Manage, service, and balance risk on customer accounts
Manage existing accounts and drive new growth opportunities
Embrace our culture of supporting others' success as they grow in their role

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement