Relationship Specialist I

Dow Credit Union•Midland, MI

7d•Hybrid

About The Position

Dow Credit Union is seeking a passionate and member-focused Relationship Specialist to serve as a trusted resource for their members. This role combines financial services expertise with outstanding customer service to help members achieve their goals while delivering a personalized and positive experience. The position offers a competitive starting pay of $17.50 an hour and includes benefits such as quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). Dow Credit Union, founded in 1937, serves over 84,000 members and has over $2.5 billion in assets, with a mission to serve members to the best of their abilities and provide them with the best value for their money. They emphasize hiring loyal, team-oriented employees who care about members and conduct themselves with integrity and professionalism, offering competitive pay, excellent benefits, and a positive work culture that encourages diversity, equity, and inclusion.

Requirements

High school diploma or equivalent required
A positive, professional, and member-focused attitude
Strong communication and relationship-building skills
Ability to multitask and adapt in a fast-paced environment
Confidence working independently with minimal supervision
Strong attention to detail and commitment to accuracy
Ability to handle confidential information responsibly
Comfort learning and using technology and software applications
Flexibility to work varying schedules, including Saturday rotations and occasional coverage at alternate branch locations

Nice To Haves

1-2 years of customer service or member service experience preferred
Previous banking, retail, cash handling, or financial services experience is a plus

Responsibilities

Processing teller transactions accurately and efficiently
Opening and closing member accounts
Completing account maintenance and servicing requests
Assisting with debit card and account-related support
Identifying member needs through meaningful conversations and recommending appropriate products and services
Creating opportunities to deepen member relationships through exceptional service and financial solutions
Directing branch traffic and ensuring a smooth member experience
Supporting multiple branch locations as needed
Achieving individual sales and service goals while maintaining a member-first focus
Staying current on credit union policies, procedures, regulations, and compliance requirements