Relationship Specialist I

Dow Credit Union•Midland, MI

9d•Hybrid

About The Position

At Dow Credit Union, we're looking for a Relationship Specialist to serve as a trusted resource for our members. In this role, you'll combine financial services expertise with outstanding customer service to help members achieve their goals while delivering a personalized and positive experience at every interaction. This position earns a competitive starting pay of $17.50 an hour. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO). DOW CREDIT UNION: OUR MISSION In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 84,000 members across all 50 states and in over 40 countries and have over $2.5 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members. In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture. We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Requirements

High school diploma or equivalent required
A positive, professional, and member-focused attitude
Strong communication and relationship-building skills
Ability to multitask and adapt in a fast-paced environment
Confidence working independently with minimal supervision
Strong attention to detail and commitment to accuracy
Ability to handle confidential information responsibly
Comfort learning and using technology and software applications
Flexibility to work varying schedules, including Saturday rotations and occasional coverage at alternate branch locations

Nice To Haves

1-2 years of customer service or member service experience preferred
Previous banking, retail, cash handling, or financial services experience is a plus

Responsibilities

Processing teller transactions accurately and efficiently
Opening and closing member accounts
Completing account maintenance and servicing requests
Assisting with debit card and account-related support
Identifying member needs through meaningful conversations and recommending appropriate products and services
Creating opportunities to deepen member relationships through exceptional service and financial solutions
Directing branch traffic and ensuring a smooth member experience
Supporting multiple branch locations as needed
Achieving individual sales and service goals while maintaining a member-first focus
Staying current on credit union policies, procedures, regulations, and compliance requirements