Relationship Marketing Host

San Manuel • Highland, CA

29d • Onsite

About The Position

Under the direction of the Manager, Relationship Marketing, the Relationship Marketing Host is responsible for providing “mid-tier” level guests with the best possible experience. The Relationship Marketing Host builds guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefore requires a high level of professionalism, and championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

As a team member of the Player Development Department, the Relationship Marketing Host is a Yaamava’ Resort & Casino Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.

Requirements

• High School Diploma or GED required.
• Minimum two (2) years’ experience in a Casino/Gaming, sales or marketing environment required.
• Must possess drive to exceed revenue generation targets.
• Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
• Must have outstanding communication skills.
• Must be consistent with upholding a professional image with a polished appearance and demeanor.

Nice To Haves

• Bachelor’s Degree in Hospitality, Marketing or related field highly preferred.
• May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.

Responsibilities

• Uses “Segment-of-One” marketing approach to track activity and preferences of each “mid-tier” guest, and then tailors offers and incentives that appeal directly to interest of individuals. Meets or exceeds predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive and potential new guests. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines.
• Actively prospects for new and reactive opportunities and develops “mid-tier” guests to extend and acquire trips.
• Progresses players through each tier or to premium level average.
• Handles all aspects of guest journey (hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
• Maintains thorough knowledge of latest industry developments, current market trends and all on-property and competitor promotions/events.
• Monitors guest participation and tracks guest feedback to determine effectiveness of events and promotions.
• Attends and hosts player onsite/offsite events in various areas as assigned by management.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees