Asian Relationship Marketing Executive

Mohegan Sun•Montville, CT

7d•Onsite

About The Position

This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.

High School Diploma or equivalent
Two years of experience in the service industry involving extensive contact with customers or the general public
Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture
Excellent written and verbal communications skills
Ability to multi-task and adhere to deadlines
Ability to make sound judgment calls relating to comps
Ability to remain in control in stressful or high pressure situations
Excellent negotiation and reasoning skills
Ability to interact with large and small groups in a highly professional manner
Adaptable and open to new ideas and changes
Demonstrates consistent politeness and a positive attitude toward guests
Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems
Knowledge of department policies and procedures

Attracts business from existing customers to increase trip frequency and invites patrons to events
Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required
Promotes Asian and casino events
Handles internal and external calls, customer reservations, customer complaints, etc.
Obtains information on new guests, issues Momentum cards and explains the benefits of membership
Remains visible on the casino floor
Offers and issues comps and event tickets to qualified customers
Maintains and respects the confidentiality of marketing programs, guest information and databases
Performs telemarketing duties using the Telemarketing software
Assists with internal department translations, as needed