Relationship Manager

Bank of America•Lexington, KY

1d•Onsite

About The Position

Merrill Wealth Management is a leading global provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions, specializing in goals-based wealth management. Their Financial Advisors and Wealth Management Client Associates help clients achieve their life goals through personalized advisory relationships, leveraging Merrill's investment insights and Bank of America's banking convenience. Merrill is committed to an in-office culture with specific attendance requirements, while allowing flexibility based on role-specific considerations. The company values diversity and fosters a culture-driven, resilient, and results-focused work community. This Relationship Manager role supports the Financial Advisor (FA) team by developing and enhancing existing client relationships. Key responsibilities include serving as a primary client contact for non-administrative needs, supporting relationship management activities, and developing, implementing, and monitoring the team's client service model. The position involves assisting with client meetings on investment strategy, account performance, new products, and market developments to promote growth and acquisition. This role may also involve residential mortgage loan provision, requiring SAFE Act registration and background checks. Failure to maintain SAFE Act registration may lead to disciplinary action up to termination.

Requirements

Either Series 7 and 66 licenses or Series 7, 63 and 65 licenses; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
SAFE ACT Registration
Individuals in this role are required to maintain a Form ADV-2B, which provides clients details on individual’s experience and educational background, along with other requirements governed by the U.S. Securities and Exchange Commission (SEC)
Obtain and/or maintain at least one firm approved designation
Possess and demonstrate strong communication skills
Ability to lead through collaboration and influence without direct authority
Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once
Thorough knowledge and understanding of the suite of Wealth Management products and services
Proven ability to manage risk and support sound decisions
Ability to research escalated client issues for response/resolution

Responsibilities

Identify and own the client onboarding process
Document client interactions and provide team with time sensitive updates
Execute on team service model
Assist the Financial Advisor Team and/or Senior Business Manager in developing, and monitoring the team's client book segmentation strategy
Engage specialists/partners to address client's needs
Identify and own the client off boarding process
Attend client review meetings to assist in re-discovery conversations, capture notes and follow up in Salesforce, and track all actions/activities to ensure highest level of client service
Monitor and report on client satisfaction and manage the resolution of client escalations