Relationship Manager

OPENLANE•Brampton, ON

17d•CA$95,000 - CA$102,000•Hybrid

About The Position

At AFC (Automotive Finance Corporation), we fuel the entrepreneurial dream in our community by providing finance solutions to independent car dealers across North America. For over 35 years, AFC has helped over 12,000 independent dealerships by freeing up cash flow, allowing them to focus on building their business and stocking their lots with desired vehicles. AFC is a subsidiary of OPENLANE. AFC's core values include Elevating Relationships, Powered by Passion, Vision-driven, and Dedicated to You. We are seeking a Relationship Manager with a strong background in building customer relationships, fostering a positive local culture focused on employee development, and driving business growth. This role is responsible for portfolio management, risk mitigation, team member development, and ensuring operational efficiencies, utilizing experience in sales, customer service, and leadership. The ideal candidate will have three (3) years of people leadership experience and a minimum of six (6) years of relevant experience in customer-facing, sales, or sales support roles.

Requirements

5+ years of experience in customer-facing, sales, sales support roles.
3+ years of people leadership experience
Experience in team management and building strong sales relationships
Passion for leading people, projects, and budgets
Ability and desire to frequently travel within your market to support our current and prospective customer base.
Familiarity with risk management principles and collections procedures
High level of accountability towards local goals and business targets.

Nice To Haves

Experience in the automotive, financial services, or related industries.
Basic understanding of financial statements
Proficiency in Google Workspace, Salesforce, Tableau
Familiarity with customer relationship management (CRM) tools

Responsibilities

Cultivate new business relationships and manage customer acquisition.
Coach and develop your team in portfolio management, data analysis, and business development.
Conduct regular meetings with your team to align on goals and strategy.
Provide industry-leading knowledge to help customers manage and grow their businesses.
Forecast opportunities and challenges based on understanding local area and customer operations.
Lead prospecting, growth, and portfolio development efforts.
Act as a trusted advisor through collaboration with internal stakeholders and external partners.
Ensure compliance with applicable laws and codes for the assigned geographic area.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement