Relationship Manager

GardaWorld•Boca Raton, FL

About The Position

Relationship Manager serves as a support person reporting to the Vice President, Financial Institutions, Cash Logistics. Their primary focus is to proactively develop and foster a positive business relationship between Garda and a given number of assigned customers.

Requirements

Intuitive to customers’ needs
Strong communication (Oral & Written) and interpersonal skills and the ability to build and maintain relationships
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well with others and lead a team
Knowledge of math and numbers
Attentive to detail and well organized
Must be self-motivated, flexible, and able to manage several jobs at one time

Nice To Haves

A background in customer service is a plus
A background in Cash Vault Services (CVS) or related experience is a plus

Responsibilities

Work closely with their assigned Accounts. This could include, but is not limited to, submitting requests to open/close locations, gather missed stop data, tracking and reporting Cash Vault Data, etc.
Reports- proactively uncover service issues and push to the branches to gain commitment. Also, provide reports with updates to the clients.
Tickets- reactively address client issues by pushing them to the branches and following up until resolved.
Participate on Daily, Weekly, or Monthly review calls.
Prepare Quarterly Business Review (QBR) presentations.
Create and enforce plans that will help meet the needs of customers
Build long-term relationships with clients and customers
Work quickly to address and resolve customer issues
Notify the sales team of new sales and cross-selling opportunities
Encourage high-sales and good customer service practices
Help promote and maintain a positive company image