Relationship Manager Tech, Media, Telecom- Payments - Vice President

JPMorganChase • Plano, TX

1d • Remote

About The Position

Join the Merchant Services team! As a key member of the team, you will drive the end-to-end client experience. As a Relationship Manager on the Merchant Services Technology, Media & Telecom team, you will own a portfolio of global large corporate clients, and partner closely with firmwide coverage teams to deliver coordinated client strategies.

Requirements

• 8+ years in payments-focused strategic relationship management and/or business development, with senior sales/account leadership and a track record growing complex, Fortune 500–caliber relationships.
• Proven ability to engage and influence C-suite stakeholders, manage complex negotiations (including contracts), and drive expansion outcomes.
• Demonstrated cross-functional collaboration across relationship banking, product, service, and operations teams, effectively partnering with internal stakeholders and external clients.
• Excellent executive communication and presentation skills (written and verbal).
• Willingness to travel as required.

Nice To Haves

• Technology related experience
• Master’s in Business Administration
• Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail
• Certified Payments Fraud Prevention Professional (CPFPP)

Responsibilities

• Drive revenue and margin goals by deepening existing client relationships, uncovering new opportunities, and sustaining high client satisfaction.
• Own the Merchant Services relationship, serving as the primary client contact and internal point of coordination.
• Execute an integrated coverage strategy with the Commercial Bank, Corporate Client Bank, JPMorgan Payments/Treasury Services, FX, and Card Services to optimize delivery and outcomes.
• Lead consultative, needs-based selling to identify payments optimization opportunities and recommend tailored solutions.
• Develop and advance client strategies, coordinating cross-sell opportunities across JPMorgan Payments and Treasury Services.
• Deliver quarterly business reviews and proposals supported by clear financial and market analysis to expand the relationship.
• Represent the firm externally through industry conferences to build visibility and market presence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior