Relationship Manager Tech, Media, Telecom- Payments - Vice President

JPMorgan Chase & Co.•Jersey City, NJ

1d•Remote

About The Position

As a key member of the Merchant Services Technology, Media & Telecom team, you will drive the end-to-end client experience. You will own a portfolio of global large corporate clients, and partner closely with firmwide coverage teams to deliver coordinated client strategies.

Requirements

8+ years in payments-focused strategic relationship management and/or business development, with senior sales/account leadership and a track record growing complex, Fortune 500–caliber relationships.
Proven ability to engage and influence C-suite stakeholders, manage complex negotiations (including contracts), and drive expansion outcomes.
Demonstrated cross-functional collaboration across relationship banking, product, service, and operations teams, effectively partnering with internal stakeholders and external clients.
Excellent executive communication and presentation skills (written and verbal).
Willingness to travel as required.

Nice To Haves

Technology related experience
Master’s in Business Administration
Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail
Certified Payments Fraud Prevention Professional (CPFPP)

Responsibilities

Drive revenue and margin goals by deepening existing client relationships, uncovering new opportunities, and sustaining high client satisfaction.
Own the Merchant Services relationship, serving as the primary client contact and internal point of coordination.
Execute an integrated coverage strategy with the Commercial Bank, Corporate Client Bank, JPMorgan Payments/Treasury Services, FX, and Card Services to optimize delivery and outcomes.
Lead consultative, needs-based selling to identify payments optimization opportunities and recommend tailored solutions.
Develop and advance client strategies, coordinating cross-sell opportunities across JPMorgan Payments and Treasury Services.
Deliver quarterly business reviews and proposals supported by clear financial and market analysis to expand the relationship.
Represent the firm externally through industry conferences to build visibility and market presence.