Relationship Manager

Accel Entertainment•Burr Ridge, IL

11d•Hybrid

About The Position

The Relationship Manager position is responsible for developing, maintaining, and growing strong relationships with partner establishments in their assigned territory. This individual will serve as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel’s gaming offerings. The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

Requirements

2–4 years of experience in account management, relationship management, sales, business development, marketing, or a customer-facing role required
Ability and willingness to travel by company vehicle throughout the assigned territory approximately 50% of the time
Proven ability to build, maintain, and grow strong customer relationships while driving account retention and satisfaction
Experience identifying and developing new business opportunities and attaining new accounts
Valid driver's license required
Minimum 21 years of age
Ability to obtain and maintain a Terminal Handler License through the Illinois Gaming Board

Nice To Haves

2–3 years of hospitality, restaurant, bar, entertainment, gaming, or related service industry experience preferred
Gaming and gambling industry knowledge preferred but not required
Strong professional presence with excellent interpersonal and communication skills
Ability to adapt, prioritize, organize, and manage multiple responsibilities in a fast-paced environment
Experience analyzing customer performance data and providing actionable recommendations preferred
Ability to interact professionally with business owners, operators, managers, and community partners

Responsibilities

Analyze industry data to help establishment increase game play
Build and maintain strong, long-term relationships with assigned partner establishments
Conduct regular visits to partner locations to provide support, gather feedback, and identify growth opportunities for the purpose of retention and revenue growth
Act as the primary liaison between partners and Accel’s internal teams
Manage day-to-day relations and troubleshoot issues
Educate partners on new gaming products, compliance requirements, and promotional programs
Analyze account performance, trends, and revenue opportunities, presenting actionable recommendations to partners
Ensure service levels are maintained at an optimal level
Develop new business in identified region
Collaborate with the marketing team to plan customized on-site marketing materials for your establishments
Proactively address client issues
Performs special projects and related duties as assigned
Other duties as assigned

Benefits

Company vehicle and company-issued cell phone provided
Blue Cross Blue Shield (BCBS) medical, dental, and vision coverage
401(k) with company match up to 5%
Annual bonus opportunity
Flexible work schedule
life, AD&D, critical illness, and hospital insurance
short and long-term disability
identity/legal protection
access to FSA and HSA accounts
Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief