Relationship Manager

Drawbridge Partners • Boston, MA

11d • Hybrid

About The Position

Drawbridge is the leading cybersecurity platform built specifically for alternative investment firms. We provide hedge funds, private equity firms, and family offices enterprise-grade security without the enterprise complexity — protecting capital, satisfying LP due diligence, and keeping regulatory examiners at bay. Our clients don't have a CISO. They have Drawbridge. We're growing, and the relationships we build with clients are at the center of how we retain and grow revenue. We're looking for a Relationship Manager who understands that deeply.

Requirements

• 3–6 years in a client-facing role — relationship management, account management, or customer success — ideally at a SaaS, fintech, or financial services firm
• Demonstrated ownership of a book of business with NRR or retention accountability
• Background in alternative investment management (hedge fund, PE, or family office operations) or cybersecurity/enterprise SaaS — we'll train the other side
• An exceptionally strong communicator — you can run a meeting with a Managing Partner, write a follow-up that gets forwarded to the CFO, and make a complex risk landscape feel manageable
• Comfortable presenting data-driven findings and translating them into business terms for non-technical audiences
• Commercially sharp — you understand the difference between a happy client and a retained client, and you manage toward both
• Comfortable leveraging AI tools as part of your daily workflow — using them to work more efficiently, prepare more thoroughly, and stay ahead of a large book without sacrificing the quality of the relationship
• You're proactive by default. You don't wait for a client to raise a concern — you surface it first
• You're genuinely curious about your clients' businesses: how they raise capital, how they manage regulatory exposure, what keeps their COO up at night
• You build trust by showing up consistently and delivering on what you say you will

Nice To Haves

• Familiarity with SEC examination preparedness, Reg S-P, or LP due diligence processes
• Experience working alongside technical delivery teams (solutions engineers, vCISOs, or similar)
• Background in alternative investment operations — fund administration, compliance, technology
• Prior experience at a cybersecurity, GRC, or compliance SaaS company
• Hands-on experience using AI tools (Copilot, Claude, or similar) to manage client communications, synthesize account context, or accelerate workflow at scale

Responsibilities

• Build and own executive relationships
• Develop and maintain trusted relationships across multiple stakeholders at each client — operational contacts who use the program day-to-day and executive sponsors who make renewal decisions
• Earn the right to be in the room when it matters: regulatory exams, LP due diligence cycles, board-level risk conversations
• Show up in person when the moment calls for it — client visits are a core part of this role, not an exception
• Lead with outcomes, not activity
• Frame every client interaction around business impact: capital protected, regulatory exposure addressed, operational continuity improved
• Help clients translate security program progress into language their LPs, boards, and regulators can understand
• Ensure clients can articulate the value and outcomes they're receiving from Drawbridge — and have the narrative to justify that investment internally
• Maintain a clear, current view of what has been delivered for every account — and what's coming next
• Proactively manage the health of your book
• Surface risk early. Clients who feel heard and see value don't churn — clients who go quiet do.
• Monitor engagement signals and act on them before they become problems
• Prioritize your outreach around account health, not just renewal dates
• Partner with internal Client Success and technical colleagues who support delivery — you lead the relationship, they support the depth
• Leverage internal AI tools to stay ahead of your book: surface engagement gaps, synthesize client context, and move faster without sacrificing quality
• Identify and advance expansion opportunities across the Drawbridge platform as clients' needs evolve
• Collaborate with the sales team on referrals and portfolio company introductions — particularly within PE firm relationships
• Own the commercial side of renewals: timeline management, stakeholder alignment, and negotiation
• Submit accurate renewal forecasts on a weekly basis with clear notes on risk — forecasting is how the team gets ahead of churn, not reacts to it
• Bring market intelligence back from client conversations: LP due diligence trends, regulatory exam themes, competitive positioning signals
• Help build the playbook — this is a team that is scaling, and your experience shapes how the function evolves

Benefits

• Competitive base + performance compensation tied to NRR
• Hybrid in New York or Boston with regular client travel
• Drawbridge is an equal opportunity employer committed to building a diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed