Relationship Manager - Employee Benefits

ADP•El Paso, TX

3d•Hybrid

About The Position

ADP is hiring a Relationship Manager for Employee Benefits. This role serves as the single point of contact for a book of Group Health Insurance clients, owning and managing the client relationship and providing subject-matter expertise, proactive consultative education, and support to drive client satisfaction, loyalty, and retention. The Relationship Manager serves as an insurance and employee benefits expert, offering trusted service and insights while responding to varied client questions and needs. The role involves acting as each client’s primary contact and internal advocate, maintaining a thorough understanding of client group health portfolios and ADP services, and coordinating with internal partners and insurance carriers. It also provides benefits administration support, including renewals, Open Enrollment, quote proposals, benefit program design and implementation, issue resolution, client meetings, and accurate recordkeeping. The Relationship Manager proactively monitors client satisfaction and retention through regular client touchpoints, feedback, issue resolution, and appropriate quoting, upselling, or remarketing.

Requirements

At least 1 year of related insurance experience.
Life-Health Insurance Producer License.

Nice To Haves

Previous insurance industry experience in a brokerage or agency environment.
Experience with benefits administration platforms such as Ease, Employee Navigator, or Flock.
Experience with the Zywave insurance quoting platform.
Relationship or account management experience.
Demonstrated proficiency managing client relationships involving multiple products.
Extensive experience building relationships and understanding client needs.
Prior experience managing service recovery.
Expert knowledge of ADP’s infrastructure and its traditional and new products and services in business processing and outsourcing.

Responsibilities

Serve as the client’s primary contact and internal advocate, owning the relationship and building trust, rapport, and understanding of the client’s insurance needs.
Maintain a comprehensive understanding of clients’ group health portfolios and other ADP services, and coordinate communication among internal business partners.
Collaborate with ADP partners, including Product Management, Implementation, Payroll, and Sales, and act as a liaison between clients, ADP, and insurance carriers.
Provide proactive, personalized, strategic support to clients and help ensure a seamless client experience.
Manage benefit renewals, support Open Enrollment, prepare quote proposals and benefit guides, and provide ongoing insurance expertise.
Assist clients with the design and implementation of employee benefits programs, including group health, dental, vision, life, disability insurance, and ancillary coverages.
Manage benefit renewals, including negotiating with carriers to secure favorable rates and terms for clients.
Conduct virtual client meetings to review benefit plans and recommend improvements or changes.
Support resolution of benefit service issues involving enrollments, carrier billing, coverage, and claims.
Maintain accurate and current records of client interactions, benefits plans, and compliance documentation.
Work with clients, carriers, and external ADP partners to resolve issues that could affect client relationships and retention.
Promote client satisfaction through regular touchpoints, feedback on current benefit offerings and future needs, and appropriate quoting, upselling, or remarketing.
Ensure appropriate use and consistent execution of tools, communications, processes, client retention activities, and metrics.