Relationship Manager - Employee Benefits

ADP•El Paso, TX

2d•Hybrid

About The Position

ADP is hiring a Relationship Manager for Employee Benefits. The role serves as the single point of contact for a book of Group Health Insurance clients, owning and managing each client relationship and providing employee benefits expertise, proactive consultative education, and support to drive client satisfaction, loyalty, and retention. The Relationship Manager builds rapport and trust through clear, professional communication and provides solutions to varied client questions. The position manages clients’ group health portfolios and coordinates with ADP business partners. It also supports benefits administration, including renewals, open enrollment, plan design, proposals, carrier negotiations, service issue resolution, and benefits documentation. The Relationship Manager proactively monitors client satisfaction and retention through regular touchpoints, feedback, and appropriate actions such as quoting, upselling, or remarketing.

Requirements

At least 1 year of related insurance experience.
Life-Health Insurance Producer License.
Clear, professional communication with clients over the phone and in writing.
A college degree is not required.

Nice To Haves

Previous insurance industry experience in a brokerage or agency environment.
Experience with benefits administration platforms such as Ease, Employee Navigator, or Flock.
Experience with insurance quoting platforms such as Zywave.
Relationship or account management experience.
Demonstrated ability to manage client relationships involving multiple products.
Extensive experience building relationships and understanding client needs.
Prior experience managing service recovery.
Expert knowledge of ADP's infrastructure and traditional and new products and services in business processing and outsourcing.

Responsibilities

Serve as the client's primary contact, liaison, and internal advocate.
Maintain a comprehensive understanding of assigned clients' group health portfolios and other ADP services, and coordinate communication among business partners.
Collaborate with ADP partners, including Product Management, Implementation, Payroll, and Sales.
Build trust and rapport while understanding clients' insurance needs and providing proactive, personalized, strategic support.
Act as the primary contact between clients and insurance carriers to support a seamless client experience.
Manage benefit renewals, support open enrollment, and prepare quote proposals and benefit guides.
Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, disability, and other ancillary coverages.
Manage benefits renewals, including negotiating with carriers for rates and terms.
Conduct virtual client meetings to review benefit plans and recommend improvements or changes.
Resolve benefit service issues involving enrollments, carrier billing, coverage, and claims.
Maintain accurate records of client interactions, benefits plans, and compliance documentation.
Work with clients, carriers, and ADP partners to resolve issues that may affect client relationships and retention.
Proactively assess client satisfaction and future needs through regular touchpoints and feedback, and take appropriate actions such as quoting, upselling, or remarketing.
Ensure consistent use and execution of tools, communications, processes, client retention activities, and metrics.