Relationship Manager

American Healthcare Staffing Association•Astoria, OK

35d•Hybrid

About The Position

Trio Workforce Solutions, a leader in workforce management, is seeking a Relationship Manager to support client relationship management and fulfillment execution for assigned staffing accounts. This role ensures service delivery aligns with client expectations, involving direct client communication, job intake coordination, and fulfillment execution in partnership with recruiters, credentialing, and account operations teams. The Relationship Manager will operate with growing autonomy, managing daily account activities, supporting performance tracking, and resolving routine client issues. This position serves as a developmental step towards full Account Manager ownership, focusing on building foundational client management skills, business acumen, and service leadership.

Requirements

High School Diploma or GED
3–5 years of experience in staffing, account support, client services, recruiting coordination, or workforce operations.
Experience working in fast-paced, deadline-driven environments supporting multiple priorities.
Demonstrated experience communicating professionally with external customers/clients and internal teams.
Experience supporting service delivery outcomes and managing follow-through across multiple stakeholders.
Experience using digital systems (ATS, VMS, CRM, or comparable platforms) with strong attention to detail.

Nice To Haves

Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field.
Experience in healthcare staffing, professional services staffing, or workforce solutions.
Experience supporting client accounts with measurable service delivery metrics.
Working knowledge of fulfillment workflows including job intake, submission coordination, offer processes, onboarding, and assignment confirmation.
Familiarity with VMS platforms and client program structures.
Experience preparing or supporting performance reporting and client-facing updates.

Responsibilities

Serve as a day-to-day client contact for assigned accounts, supporting communication, responsiveness, and relationship continuity.
Participate in client calls, job intake discussions, and ongoing updates related to requisitions, submissions, and candidate status.
Ensure client requests and expectations are clearly communicated to internal teams and reflected in fulfillment execution.
Build working knowledge of client preferences, program structure, and service expectations.
Coordinate fulfillment execution for assigned accounts by partnering with recruiters and operational support teams.
Monitor requisition activity, submission pipelines, and fulfillment progress to ensure priorities are aligned to client demand.
Support offer, extension, onboarding, and assignment confirmation workflows to ensure timely completion and clear communication.
Identify risks to fulfillment timelines and proactively coordinate solutions with internal partners.
Manage multiple requisitions and account needs simultaneously while meeting service level expectations.
Resolve routine client issues (submission delays, documentation questions, process clarification) and escalate appropriately when needed.
Track open items, next steps, and client feedback to ensure consistent follow-through.
Contribute to continuous improvement by identifying workflow gaps impacting client satisfaction.
Maintain accurate, real-time updates in ATS, VMS, CRM, and related systems.
Support performance tracking by maintaining key account metrics (submission activity, fulfillment progress, service delivery timelines).
Ensure account documentation, notes, and communications are documented consistently to support transparency and continuity.
Follow compliance and confidentiality standards when handling client and candidate information.
Partner closely with recruiters, credentialing, payroll, and account operations teams to support strong client outcomes.
Support alignment across teams by reinforcing client priorities, timelines, and service expectations.
Participate in team meetings, training, and process improvement initiatives.