Relationship Manager - London, ON

Engaged • London, ON

40d • CA$19 - CA$21 • Hybrid

About The Position

CHN is currently seeking a Relationship Manager located in London, Ontario. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.
This is a permanent full-time, (30 hrs to 40 hours per week), vacant position in London, Ontario.
Core hours are 10:00 AM -3:00 PM local time, with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies.
It is a Hybrid role with an hourly wage between $19.00-$21.00.

Requirements

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; it is ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients
• This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident.
• They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

Nice To Haves

• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking

Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees