Relationship Manager

KIMBERBELL KIDS LLC•North Logan, UT

15d•Onsite

About The Position

A Relationship Manager supports the company’s clients: quilt shops, sewing stores, and other crafting businesses. You would engage in personalized interactions, understanding their needs, providing support, and ensuring satisfaction with Kimberbell's products and services. This involves facilitating communication, offering product knowledge, resolving issues promptly, and identifying opportunities for collaboration or expansion within their businesses. By building trust and rapport, you will aim to cultivate long-term partnerships that are mutually beneficial and contribute to Kimberbell's growth and success in the crafting industry.

Requirements

High school Diploma required
1-3 years of experience in Customer Service.
Proficient computer skills with the ability to learn new software.

Nice To Haves

College education a plus.
Proficient with Google products and Hubspot preferred.

Responsibilities

Builds effective relationships and trust with channel shops and potential new accounts.
Interacts with customers via telephone, email, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Ability to perform light clerical functions and basic accounting procedures.
Work with different departments to ensure proper delivery of products.
Maintain and keep organized customer orders and company records.
Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.