Relationship Manager, Sr MidMarket

Fin•Chicago, IL

10h•Hybrid

About The Position

Fin, now part of Salesforce, helps businesses deliver customer experiences with its AI Agent Fin. As a Mid-Market Relationship Manager, you will own and grow a portfolio of fast-growing mid-market customers, helping them realize the value of Fin and driving measurable revenue expansion, retention, and long-term loyalty. You will partner with executives and operators to understand their business needs, position AI-driven solutions, and connect Fin’s platform to business outcomes. The role involves designing data-backed territory plans for upsell, cross-sell, and expansion across business units; working with Marketing, Product, and Customer Success to bring customer needs into product and go-to-market work; and communicating performance metrics related to retention, adoption, and platform expansion. You will also mentor peers and share successful approaches as part of a fast-moving sales organization that emphasizes ownership, learning, and growth. The position follows a hybrid working policy, with employees expected to work in the office at least three days per week. Proof of eligibility to work in the United States is required. The base salary range for candidates in the Greater Chicago Area is $226,000 to $251,000. Regular employees may also be eligible for a corporate bonus or sales incentive and Restricted Stock Units. Benefits and programs vary by location.

Requirements

At least 5 years of experience in a quota-carrying role managing a large book of business of 85 or more accounts, focused on retention, renewals, and expansion.
At least 3 years of experience selling SaaS solutions, ideally in complex, high-velocity environments.
Proven success navigating procurement processes and influencing enterprise-level decision-makers.
Experience selling AI-powered products, with knowledge of AI applications and the ability to translate technical capabilities into customer value.
A record of consistently exceeding quota, driving revenue growth, and securing complex renewals.
Sharp written and verbal communication skills, tailored to senior stakeholders and technical teams.
Strong commercial instincts and the ability to thrive in a fast-moving, evolving organization.
High intellectual curiosity and a growth mindset.
A trusted-advisor approach and skill in building long-term partnerships across multiple levels of complex organizations.
Demonstrated leadership and ability to influence across teams and functions to drive alignment and results.
Proof of eligibility to work in the United States.

Nice To Haves

Experience selling SaaS in complex, high-velocity environments.
Sharp communication tailored to both senior stakeholders and technical teams.
Strong commercial instincts in a fast-moving, evolving organization.
High intellectual curiosity and a growth mindset.
Trusted-advisor approach to developing long-term partnerships.
Leadership and cross-functional influence.

Responsibilities

Own and grow a portfolio of mid-market customers, driving revenue expansion, retention, and long-term loyalty.
Engage executives and operators to uncover business pain points, position AI-driven solutions, and connect Fin’s platform to business impact.
Design and execute data-backed territory strategies for upsell, cross-sell, and multi-business-unit expansion.
Partner with Marketing, Product, and Customer Success to translate customer needs into product innovation and go-to-market alignment.
Analyze and communicate metrics related to growth, retention, adoption, and platform expansion.
Mentor peers, share successful sales approaches, and contribute to team execution and ambition.