Relationship Manager-Plano/Baton Rouge
About The Position
The Relationship Manager at Capital One Auto Finance facilitates strong partnerships with dealerships and sales managers while providing high-level customer service to the internal Auto Finance business. The role supports outside sales managers and influences 60–80 dealerships by building positive relationships. It serves as the first point of contact for underwriting and funding issues, makes outbound calls to capture dealer business, and takes inbound dealer calls to analyze territories and develop plans to meet production goals. The Relationship Manager monitors and adjusts those plans throughout the month. This role is designated hybrid and follows Capital One’s hybrid policy for on-site presence at the assigned office. During the first 90 days of training, employees are expected to work in the office five days per week. The schedule may include approximately three Saturdays per month as needed, and potentially up to two Sundays per month, with a Tuesday, Wednesday, or Thursday off when weekend coverage is worked.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in financial services or at least 1 year of business-to-business sales experience.
- Collaborative and empathetic approach, active listening, and emotional intelligence to build trust and guide business decisions with customer impact in mind.
Nice To Haves
- Bachelor’s degree in Business.
- 2 or more years of experience in Auto Finance.
- 2 or more years of experience in Customer Relations.
- 5 or more years of experience in Customer Service.
Responsibilities
- Cultivate positive relationships with dealerships.
- Use phone communication to create strategic deals and goals with dealerships.
- Review deal structures in underwriting for Capital One Auto Finance.
- Guide deals through in-house funding.
- Analyze territory production goals.
- Make outbound calls to dealerships to capture business for Capital One Auto Finance.
- Respond to inbound dealer calls and assess potential territories to develop plans for achieving target goals.
- Monitor and adjust plans as the month progresses to achieve desired goals.
- Partner with peers and teammates to support operational alignment and shared objectives.
- Serve as a first point of contact for Capital One Auto Finance underwriting and funding issues.
- Support outside sales managers and provide high-level customer service to the internal Auto Finance business.
Benefits
- Comprehensive health, financial, and other benefits supporting employee well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
