Relationship Manager

Worldpay•Cincinnati, OH

2d•Remote

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Relationship Manager to join our ever evolving Global Payments team and help shape the future of global commerce.

Requirements

5+ years as an Account Manager / Relationship Manager in FinTech, ecommerce or financial services.
Experience managing a portfolio of accounts with existing revenue and success meeting targets
Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly
Organizational and time management skills required to handle multiple time-sensitive projects across our customers
Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Proficiency with Microsoft Outlook, Excel and PowerPoint

Responsibilities

Manage senior stakeholders for your accounts to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities
Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio
Ensures that schedules and budgets are met according to contractual agreements.
Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise.
Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
Focus on account retention with a growth mindset to explore new opportunities
US-domestic travel required for this role
Other related duties assigned as needed.