Relationship Manager - Strategic
About The Position
As a Relationship Manager on our Education Success team, you’ll own a book of education partners and help ensure they are successful, engaged, and retained. This role is all about building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You’ll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience. You should expect 25%- 35% of your time to be travel, with additional variance based on seasonality and business need.
Requirements
- 2+ years of customer success, account management, or partner-facing experience
- Experience managing a strategic book of business and building tailored support strategies
- Proven ability to drive onboarding, adoption, retention, and renewal outcomes
- Strong SaaS product aptitude and ability to quickly learn complex systems
- Experience navigating complex customer relationships and handling nuanced conversations with confidence
- Strong written and verbal communication skills with a polished, professional presence
- Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
- High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment
Nice To Haves
- Experience supporting higher education, career services, or education-focused customers
- Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
- Familiarity with the Handshake platform
Responsibilities
- Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
- Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale
- Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes
- Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience
Benefits
- Equity in a fast-growing company
- 401(k) match
- Competitive compensation
- Financial coaching
- Paid parental leave
- Fertility benefits
- Parental coaching
- Medical, dental, and vision
- Mental health support
- $500 wellness stipend
- $2,000 learning stipend
- Ongoing development
- Internet stipend
- Commuting stipend
- Free lunch/gym in our SF office
- Flexible PTO
- 15 holidays + 2 flex days
- Team outings
- Referral bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
