Relationship Manager, Platforms
About The Position
As a Relationship Manager, Platforms, you will own the end-to-end relationship lifecycle for a portfolio of strategic platform partners. These include ISVs, Merchant of Records (MoR) providers, Marketplaces, Aggregators, Orchestration Platforms and other embedded payment models. You will work closely with Sales from the early stages of the relationship (first transaction, or in some cases earlier) to ensure a seamless transition from commercial close to ongoing relationship management. From that point forward, you are responsible for driving relationship continuity, strategic alignment, sub-merchant activation, and sustainable growth. Your core objective is to ensure platform partners realise consistent and scalable value from their partnership with Paysafe, while enabling growth across their merchant ecosystem through activation, retention, and expansion. In this role, you will be the primary commercial contact for platform partners, working closely with internal teams to ensure smooth delivery and strong service outcomes. You will proactively monitor performance and service health, identify risks, manage escalations, and help partners successfully navigate Paysafe products and processors across their sub-merchant base. Success in this role requires strong ownership, structured communication, and the ability to operate confidently in complex, multi-stakeholder environments while balancing commercial growth with a strong service mindset.
Requirements
- Bachelor’s degree in Business, Finance, Technology, Marketing, or equivalent professional experience
- 5+ years of experience in relationship management, account management, or commercial roles within payments, fintech, SaaS, or platform-based businesses
- Experience managing ISVs, MoR providers, marketplaces, or other complex platform ecosystems (payments experience essential; payfac and digital wallets experience preferred)
- Proven track record of driving revenue growth through upsell, cross-sell, and strategic account expansion
- Strong understanding of the payments ecosystem, including processing, risk, compliance, and platform integrations
- Experience managing long-term, multi-stakeholder partner relationships
- Strong organisational skills with the ability to manage multiple accounts and priorities effectively
- Excellent communication, stakeholder management, and problem‑solving skills
- Data-driven mindset with the ability to interpret performance metrics and translate insights into action
- Comfortable working in a fast-paced, cross-functional environment
- Proficiency in CRM systems (Salesforce preferred), Microsoft Office, and analytics tools
- Willingness and ability to travel for client meetings and industry events
Nice To Haves
- payfac and digital wallets experience preferred
Responsibilities
- Manage and grow a portfolio of strategic platform partners across ISVs, MoR providers, marketplaces, and other embedded payments models
- Develop and maintain strong relationships with key stakeholders, including senior and C-level decision-makers, to strengthen long-term partnerships
- Drive platform growth by identifying opportunities to expand product usage, enter new geographies, and scale sub-merchant adoption
- Monitor performance across key metrics including processing volumes, revenue trends, activation rates, operational health, and retention indicators
- Proactively identify and manage risks such as performance decline, operational issues, regulatory concerns, or partner dissatisfaction
- Lead structured Monthly and Quarterly Business Reviews focused on performance, priorities, and long-term partnership growth
- Collaborate closely with Product, Engineering, Risk/Underwriting, Compliance, Legal, Operations, and Customer Success to ensure smooth delivery and issue resolution
- Maintain clear and accurate account plans, activity tracking, and documentation within CRM systems
- Stay informed on payments industry trends, regulatory developments, and competitive activity to provide insights and recommendations
- Represent Paysafe in client meetings, industry forums, and events to strengthen relationships and market presence
- Support internal teams with escalations and partner requests to ensure a seamless experience across the platform lifecycle
Benefits
- personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
