Relationship Manager, Manufactured Housing Communities

Ascent Developer SolutionsLos Angeles, CA
Hybrid

About The Position

Ascent Developer Solutions is a leading private lending platform serving real estate developers nationwide. We specialize in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with deep industry knowledge and experience, Ascent is uniquely positioned to create custom, innovative lending solutions for diverse real estate development business strategies.

Requirements

  • 5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred.
  • Bachelor’s degree or equivalent experience preferred.
  • Ability to obtain a California Real Estate license is preferred.
  • Strong understanding of manufactured housing community operations and underwriting, including: Tenant and occupancy dynamics, Park-owned homes vs. tenant-owned homes, Utility structures (sub-metered, direct-bill, etc.), Infrastructure considerations (roads, sewer, water, electrical systems), Local regulatory and zoning environments.
  • Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators.
  • Excellent customer service skills with strong attention to detail, particularly in managing complex, data-heavy MHC transactions.
  • Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders.
  • Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools.
  • Self-motivated with the ability to work independently and take ownership of responsibilities.
  • Ability to operate effectively in a fast-paced, collaborative, and evolving environment.

Responsibilities

  • Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience, with a focus on manufactured housing community transactions.
  • Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines specific to MHC assets.
  • Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans, including those involving MHC-specific considerations such as infrastructure, utility systems, and tenant dynamics.
  • Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and MHC operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data).
  • Effectively communicate Ascent’s value proposition to existing and prospective borrowers, with the ability to articulate strengths in financing manufactured housing communities.
  • Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors.
  • Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities.
  • Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors.
  • Develop a strong understanding of each borrower’s portfolio, particularly within MHC assets, and assist with portfolio performance, risk monitoring, and issue resolution.
  • Manage the collection of borrower financials and property-level reporting, including MHC-specific data such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs.
  • Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with MHC asset performance.
  • Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation.
  • Maintain consistent communication with borrowers, including sponsors and owner-operators of manufactured housing communities, to foster long-term relationships and identify growth opportunities.
  • Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.
  • Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management.

Benefits

  • Five health plans
  • Two dental plans
  • Health savings accounts
  • Flexible spending accounts
  • Vision coverage
  • 401(k) plan
  • Other optional benefits
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