Relationship Manager, Manufactured Housing Communities

Ascent Developer Solutions•Los Angeles, CA

10h•Hybrid

About The Position

Ascent Developer Solutions is a leading private lending platform serving real estate developers nationwide. We specialize in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with deep industry knowledge and experience, Ascent is uniquely positioned to create custom, innovative lending solutions for diverse real estate development business strategies.

Requirements

5+ years of experience in construction, bridge, or business purpose lending, with exposure to manufactured housing communities or similar asset classes preferred.
Bachelor’s degree or equivalent experience preferred.
Ability to obtain a California Real Estate license is preferred.
Strong understanding of manufactured housing community operations and underwriting, including: Tenant and occupancy dynamics, Park-owned homes vs. tenant-owned homes, Utility structures (sub-metered, direct-bill, etc.), Infrastructure considerations (roads, sewer, water, electrical systems), Local regulatory and zoning environments.
Proven experience in a sales and client relationship management environment, working with sponsors and owner-operators.
Excellent customer service skills with strong attention to detail, particularly in managing complex, data-heavy MHC transactions.
Strong verbal and written communication skills, with the ability to engage sophisticated borrowers and stakeholders.
Advanced knowledge of Excel, PowerPoint, CRM systems, and financial analysis tools.
Self-motivated with the ability to work independently and take ownership of responsibilities.
Ability to operate effectively in a fast-paced, collaborative, and evolving environment.

Responsibilities

Work closely with Credit, Operations, Construction, and Valuations teams to facilitate a seamless process and deliver an exceptional customer experience, with a focus on manufactured housing community transactions.
Oversee client onboarding, setting expectations around loan structure, due diligence, and closing timelines specific to MHC assets.
Coordinate workflow across Credit, Underwriting, Construction, and Operations to ensure efficient execution of loans, including those involving MHC-specific considerations such as infrastructure, utility systems, and tenant dynamics.
Lead periodic team huddles to actively manage opportunities in the Sales POD pipeline, ensuring timely receipt of borrower, property, and MHC operational information (e.g., rent rolls, utility structures, park-owned homes, and occupancy data).
Effectively communicate Ascent’s value proposition to existing and prospective borrowers, with the ability to articulate strengths in financing manufactured housing communities.
Collaborate with Loan Officers, Sales Management, and Credit teams on loan/deal analysis, structuring, packaging, pricing, and borrower approvals, incorporating MHC-specific underwriting factors.
Structure loans for existing borrowers, ensuring alignment with credit standards and risk considerations unique to manufactured housing communities.
Assist Loan Officers in presenting new loan opportunities and borrower approval packages, including analysis of sponsor experience, community performance, and operational risk factors.
Develop a strong understanding of each borrower’s portfolio, particularly within MHC assets, and assist with portfolio performance, risk monitoring, and issue resolution.
Manage the collection of borrower financials and property-level reporting, including MHC-specific data such as occupancy trends, tenant turnover, infrastructure condition, and capital improvement needs.
Oversee post-closing requirements, including covenant compliance, loan extensions, modifications, and annual renewals, ensuring alignment with MHC asset performance.
Monitor borrower exposure, loan performance, interest reserves, and servicing updates, partnering with Credit to ensure timely payments and risk mitigation.
Maintain consistent communication with borrowers, including sponsors and owner-operators of manufactured housing communities, to foster long-term relationships and identify growth opportunities.
Participate in industry networking activities, including conferences and events focused on manufactured housing and related sectors.
Perform other functions and assist with additional projects as assigned by Sales or Credit/Risk Management.