Relationship Manager, Institutional Credit

Third Bridge•New York, NY

About The Position

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. The Institutional Group is composed of the most important 30 Fixed Income and Public Equities accounts across Connections, Forum and our full suite of Content solutions. The accounts represent those that are the most strategically important in terms of existing and potential revenue, and as such require short-, medium- and long-term planning and ongoing account management to not only capture revenue potential but also leverage and grow C-suite relationships to foster long-term mutually beneficial partnerships.

Requirements

Strategic mindset with an ability to build a long-term vision with short-term execution plans
Strong organisational skills
High performance driven - an understanding of how to directly impact revenue growth
Client-centric attitude, and excellent communication and interpersonal skills
Ability to consult with executives to develop and implement an effective account strategy that maximises the value delivered by Third Bridge’s products and services
Proven experience building excellent client relationships, fostering value proposition and cultivating long term partnerships
Experience or understanding of multiple asset classes, the complexities of large global investment organisations and global market dynamics
2+ years of professional Sales/ Account Management experience or equivalent client-facing experience at Third Bridge

Nice To Haves

Previous exposure to management of a sales/renewal cycle, negotiation of renewals/sales and knowledge of cross-sale processes is highly desirable
Prior experience managing key or strategic accounts tied to company revenue base

Responsibilities

Partner with Strategic Account Manager to align engagement efforts to maximise revenue and work to achieve renewal objectives
Identify approaches that address the client’s challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention
Identify areas of opportunity and work closely with all parties to expand the client relationship - working closely with our Connections team will be key in this
Conduct regular retention and risk analysis of client book of business that provides insights into performance and key client engagement metrics
Identify root causes of client issues and suggest best possible solutions to ensure issues can be eliminated
Be the voice of the client, and organize, analyze and share market feedback with the product and marketing organizations to assist in future roadmap features and product development
Build, develop and manage relationships with client users and key stakeholders within your region, ensuring they are successful in the utilization of their Third Bridge subscription; resulting in client satisfaction, retention, and growth
Introduce TB services and capabilities to new client users to ensure fast adoption and product stickiness from the outset of a client’s Third bridge relationship
Consistently communicate and demonstrate value to end users, key stakeholders and decision makers across and in accordance with the client lifecycle
Advocate internally for your clients, particularly for feature improvements that meaningfully solve for repeat use cases.