Relationship Manager II (Client Success Advocate)

Perseus Group, Constellation Software

9d•$112,500 - $137,500•Remote

About The Position

Responsible for high-level relationship management for one or more assigned clients that are strategic to Dark Matter Technologies. Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of client relationship. Identifies areas where continuous improvements can be applied.

Requirements

A Bachelor’s degree or the equivalent combination of education, training, or work experience.
Requires 10+ years of relationship management experience
Requires 2+ years of leadership/management experience

Nice To Haves

Master’s Degree is preferred
Knowledge of Dark Matter products, services and capabilities
Mortgage industry experience
Proven track record in client relationship management and/or the sales of technology products and services
Excellent negotiation and presentation skills
Displays strong oral, written, and interpersonal communication skills
Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
Demonstrates the ability to lead by example and motivate professional level staff
Displays strong leadership qualities, decision making abilities, and strong business judgment

Responsibilities

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of client relationship
Serves as the primary management contact and client liaison during delivery of Dark Matter Technologies solutions
Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
Works to maintain and grow the client relationship while ensuring ongoing customer service.
Leads the sales effort for incremental revenue opportunities and contract renewals.
Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Dark Matter products or service
Coordinates with the delivery organizations to ensure the delivery of continuous and effective services, and ensures project completion within budget and in accordance with contract requirements
May lead personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function
Identifies areas where continuous improvement can be applied, oversees the implementation of the change, and measures the level of improvement
Performs other duties as required