Relationship Manager I - SMB Multi-Segment
About The Position
At PNC, employees work together to provide a strong customer experience and foster an inclusive workplace. The Relationship Manager I is part of PNC's SMB Multi-segment organization and is based in the Ft. Collins Market. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The role manages relationships with new and existing clients in a book of business, with the goal of growing sales, revenue, and market share. It typically serves clients with basic risk profiles and less complex needs, and operates with a higher degree of supervision. With direction, the Relationship Manager acquires, expands, and retains relationships; originates and analyzes credit and non-credit products and services; manages risk and quality; and identifies opportunities to deepen client engagement and loyalty. The role builds internal and external networks, presents PNC's full range of products and services, uses sales tools to convert opportunities, and applies credit fundamentals and internal policies to analyze and mitigate credit risk.
Requirements
- Bachelor's degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- 3 or more years of relevant or direct industry experience.
- Demonstrated knowledge, skills, and abilities relevant to the role, including business acumen, client relationship management, credit analysis and verification, customer experience management, decision-making and critical thinking, effective communication, industry knowledge, managing multiple priorities, portfolio management, prospecting, sales negotiation, selling, and technology aptitude.
Nice To Haves
- Certifications are often desired; none are required.
Responsibilities
- Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
- Originate, financially analyze, negotiate, and document credit and non-credit products and services.
- Manage risk and quality for new and existing clients, identifying and mitigating regulatory, reputational, operational, credit, and other risks.
- Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
- Increase client engagement and loyalty.
- Build internal and external relationships to acquire new clients, expand existing relationships, and enhance the client experience.
- Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
- Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.
- Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
