Relationship Manager I - SMB Multi-Segment

PNC Bank•Lemay, CO

2d•Onsite

About The Position

PNC is hiring a Relationship Manager I for its SMB Multi-Segment organization, based in the Ft. Collins Market. This in-office role manages a book of business and develops new and existing client relationships to grow sales, revenue, and market share. The role generally serves clients with basic risk profiles and less complex needs, with a higher degree of supervision and direction. The Relationship Manager acquires, expands, and retains client relationships; originates and analyzes credit and non-credit products and services; negotiates and documents transactions; and manages risk and quality. The role identifies client needs and opportunities, offers financial insights, increases client engagement and loyalty, builds internal and external networks, and connects clients with PNC’s full range of products and services. It also uses reporting and sales tools to identify and convert opportunities and applies credit fundamentals and internal policies to assess and mitigate credit risk. PNC expects employees to focus on customer needs and satisfaction and to manage risks in alignment with its Enterprise Risk Management Framework. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

University or college degree, typically a bachelor's degree, or a comparable combination of education, job-specific certifications, and experience, including military service.
At least 3 years of relevant or direct industry experience.
Demonstrated knowledge, skills, and abilities appropriate to the role, including business acumen, client relationship management, credit analysis and verification, customer experience management, decision-making and critical thinking, effective communication, industry knowledge, managing multiple priorities, portfolio management, prospecting, sales negotiation, selling, and technology proficiency.

Nice To Haves

Certifications are often desired.

Responsibilities

Manage a book of business and relationship-management activities with new and existing clients to grow sales, revenue, and market share.
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
Originate, financially analyze, negotiate, and document credit and non-credit products and services.
Manage risk and return, drive quality, and identify and mitigate regulatory, reputational, operational, credit, and other risks.
Identify client opportunities and provide ideas and insights based on clients’ needs and financial well-being.
Increase client engagement and loyalty.
Build internal and external relationships and networks to acquire new clients, expand existing relationships, and enhance the client experience.
Present PNC’s full range of products and services to clients.
Use reporting and sales tools to identify and convert sales opportunities.
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service